VacatiaReviews of vacatia.com

This is my second day on vacation and my family is still not in the unit that we booked for the 21st through the 28th. I called yesterday and spoke to the Westgate Myrtle Beach and they told me my unit was ready. We arrived after a 13 hour drive to be stuffed in a very small Hotel room, because they rented our unit!!!!!!!!! The hotel room is a 2 Star at best. Very small. I have called Customer Service and have left my number numerous times. I have also sent emails with no response. However I did get an email from Camilla about enjoying our stay. What a joke. This is by far the worst experience I’ve ever had on a vacation rental. The fine print did not cover them renting our unit and sticking us in a hotel room at a ridiculous rate of what we paid for the unit. The hotel gave us a 50$ gift card for their restaurant and waved our resort fees but also promised to resolve first thing this morning. I checked at the desk this morning and they basically did not understand how or why this was an issue. I don’t understand how a resort and Vacatia can double book a unit and leave the consumer hanging.

Worst vacation ever! Fortunately, it was only a 2.5 hour car ride to go back home. The villa was dirty, smelly, and old. There were not enough tables in the restaurants to accommodate all the guests or lounge chairs by the pool. If we were not at the pool by 9am, we sat at a picnic table - so much for relaxing in the sun. If we were not at the restaurant by 5pm, we ate PAPA JOHNS - I can do that at home. I tried to book some spa services for myself and my daughter and the girl at spa reception was so rude, instead of relaxing - I left annoyed. NICE! We only stayed 2 of the 6 nights we had booked and 1 week later I still have NO REFUND. I will be calling my credit card company tomorrow to see if they will cancel payment equal to my refund amount. I will never use or recommend VACATIA to anyone - not even people I don’t like. Total waste of my vacation time from work and my kids spring break was ruined, not to mention, now the headache of refund issues. What a mess!

Though the property was nice, immediately after checking in, they directed us to a sales man. No ice on the freezer, no cleaning services or changes of towers, etc, and after paying the rate I did and not able to check it n the until very late, they were not accommodating with a late checkout. Not a good experience.

vacatia was good but the resort was NOT, But when I contacted a rep at Vaca she was more then happy to assist me and even put me up in another hotel if needed, but this hotel had vomit and urine on the floor worse smell ever, complained the first night about the urine smell, they found the vomit and cleaned it up but urine was still there complained a second day thats when they finally moved the bed and saw the urine stain!

We are disappointed staying at your condominium.

It was the worst experience ever. Took 2 hours to check-in. I was not aware of I would have to check-in at an off-site location. I was sent to 3 different places before reaching the correct location. Unacceptable and highly doubt that I will book with you all again.

we have the worst service ---1 room full of roaches dirty --we asked for the sheets for the beds at noon time and the came at 2 a.m knocking the door waking all us --scary !!!! 2 time we were making a juice and a roaches dropped from the ceiling to the glass **we took the glass downstairs and show to them with the pictures of roaches all over --and they did NOTHING !! Also, they charge additional for the room because they did not have the complete kitchenette which it was advertise and pictures with the kitchenette -----the worst service and hotel ****************never get this hotels and company which they did not did anything and ruined my vacation with my kids -------------horrible

Back in August 20016. I booked a room Maui hawaii(Hololani rentals). Immediately upon booking I realized that there was no note of unit being equipped with air conditioner. I immediately I'm talking minutes after I booked I statmrtes chatting with Leah and expressed my concern to her. Leah could not find any information in the website about the unit being equipped with AC unit or not. She then suggested to get back to me the following business day. Which never happened. I had to call back myself. At this point they couldn't even find my booking or info. Took them several days. I also spoke to a Lauren over the phone at Vacatia and told me that she had forwarded my issue to the manager and that they would get back to me in an estimated time. They didn't so I called them. I was forwarded to a person named Dan. I requested a unit with AC due to medical issues with my kids. I explained that they needed to be in a controlled environment. He explained to me that none of the units in that building had Air conditioners. So I requested accommodations somewhere else. To justify my children's needs. He then proceeded to tell me that he couldn't make that decision at the time. He needed to speak to a supervisor and then would get back to me. He didn't so I called them again. I was forwarded to Lauren. Which in return told me that the supervisor is Dan. So Dan lied to me about whom he really was. I was very perplexed about why he would do such a thing. This was a serious matter. No one appreciates being miaelead this way. Lauren then transfers the call to Dan. He sounded annoyed and hesitant by my issue. Basically told me that it was my fault for booking without paying attention and proceeded to arrogantly lecture me about my decision and the responsibility I had to take. Months later I'm stuck with a bill for services that where never rendered to me or my family. Without any regards to me or my family. Vacatia rift along with his employees took advantage of me and practiced very poor business etiquette. Not once was Dan the supervisor was willing to make other arrangements with me. He had the power to make a difference and make our vacation possible and instead took our money and ran with it. Never to follow up with me. Simply took our money without remorse. It's very unfortunate that when you open up the link to website they do nothing but praise a pleasant family oriented stay at any of their destinations. But beware. There's a hidden agenda. When you the customer figure things out. It's a too late. For they VACATIA. Will do nothing for you except take your money without regard. LC