martha A.
N happy
Master bedroom door didn't look. Guest member from top floor be walking and opening that patio door all nigh long that I tough they were moving furniture around never mind I'll give you a 2 star
Vacatia is the resort marketplace for vacationing families and friends. Our mission is to make family vacations better and to help family resorts thrive. We make it easy for guests to find and instantly book their perfect resort residence, combining the space of a home and the services of a hotel. Vacatia provides real-time rental listings, large photos, floor plans, and detailed resort information, supported by Vacatia Guest Care and multiple flexible payment options. We work with 600+ select professionally managed resorts and resort residence owners at leading hospitality, vacation ownership (timeshare), and premier independent resorts. Vacatia also partners with select brands to operate vacation ownership marketplaces. Vacatia is a member of the Family Travel Association and the American Resort Development Association (ARDA), which named Vacatia the winner of the "ACE Innovator Award: Industry Partner" category of the 2017 ARDA Awards. Vacatia is venture-backed company founded in 2013, and is headquartered in San Francisco Bay Area, CA.
Vacatia (vacatia.com) has 306 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Showing 21 reviews with 3 stars · Clear filters
martha A.
Master bedroom door didn't look. Guest member from top floor be walking and opening that patio door all nigh long that I tough they were moving furniture around never mind I'll give you a 2 star
Sabrina H.
Except for a few roaches our stay was good. The beds, room sizes, and cleanliness was good. I would return if that was the only place with an opening.
Al
Vacatia representives were great booking was great everything went as the directions noted. The resort itself could have been alot better, it was not very clean. The floors were not moped the showers were not cleaned. The bed linen didn't look clean either, so the first 2 hrs of my vacation I spent it cleaning instead of swimming with my family. I washed all bed linen, mopped, wiped all surfaces, srayed everything with lysol. The location of the resort was great quiet family friendly.
Kingston N.
The prices on your site were more than direct travel. There is no benefit to either refer or use thr site without checking with the resort in oir case.
Response from VacatiaJun 23, 2017
We appreciate you sharing your experience. Vacatia does offer a Best Price Guarantee, as we offer the exact same price that our 600+ handpicked resorts display on their public web sites. https://support.vacatia.com/hc/en-us/articles/231143788-What-are-the-terms-and-conditions-for-Vacatia-s-Best-Price-Guarantee- Price and availability data actually comes from their reservation systems. There is no fee or markup for using Vacatia. It is possible the resort was offering a members-only promotion? If so, we are happy that you were able to get a lower price. Thank you for visiting Vacatia!
Denise C.
The vacation villa was nice, but with some issues. The villa or home that we stay in did not accommodate the 7 guest that come on the trip. The home did not have a pull out couch, which was very disappointing. It also did not have a working dvd in the home for movies. We had a issue with one of the bathroom knob in the shower, that need repair along with some other minus issues. I did reported this to the front desk.
Response from VacatiaJun 23, 2017
Denise this is Mike Janes, CMO of Vacatia and I am sorry to hear of the issues at the resort. I hope they were able to address the situation so you were able to have a great vacation. We will contact the resort management as well to understand the cause and assure future guests do not have this experience. Please look for an email from one of our Guest Care Advisors soon!
Janice C.
Vacatia customer service excellent, the actual resort itself had issues
Tamela R.
I was confused by the proper address. The condo was VERY difficult to find. The actual entrance is not the address given by your confirmations.
LT
I booked over a month in advance, payment was due at booking and received a confirmation; however, it was not officially confirmed with the stay location until a few days before travel with a different confirmation number. When I pay for something, I prefer to receive true confirmation without the worry of a possible scam. Everything worked out.