Rashan J.
I would have liked for staff to be more experienced and trained
I would have liked for staff to be more experienced and trained in handling and working front office. The staff that I have are really great in personality and have great customer care. They are timely and able to accept instruction. I have received positive feedback about them from patients which is always a plus. As I always want my patients to feel respected when they contact the office. They lack knowledge in the operations of medical front office operations and procedure. So there is alot of training and revisiting procedure. Not expected if agency advertise to provide medical skills trained professionals.
Response from VA.careMay 5, 2023
Dear Dr. Jones, Thank you for providing us with feedback regarding our virtual assistance services. We appreciate your partnership and value your input. We understand that every medical office is unique and has its own procedures and protocols. Therefore, we encourage our clients to train our team members to their knowledge to ensure that we provide the best possible assistance. We appreciate your kind words about our team's interpersonal skills and customer service abilities, and we will continue to prioritize providing excellent service to your medical practice and your patients. Thank you for your feedback, and we look forward to continuing to work with you. Please do not hesitate to contact us if you have any further suggestions or concerns. Best regards, VA.care