Uylee’s Boutique ®Reviews of uyleesboutique.com

Response from Uylee’s Boutique ®Oct 21, 2024

Dear Ms. Teyssier, Thank you for reaching out and sharing your feedback regarding the dress. I regret to hear that you were not satisfied with the final result. As noted prior to your purchase, this dress was a special order item, and per our policy, returns on special orders are only accepted if the item arrives defective. After carefully reviewing the photos you provided, our team concluded that the dress is not defective and was made in line with our usual production standards. We also wish to note that the dress was offered to you at a 40% discounted rate. If we had found any defects, we would have gladly accepted a return. However, we understand that not all customers may agree with our assessments, and we apologize if this outcome did not meet your expectations. We sincerely hope you are able to find a garment more to your liking, and we wish you a wonderful week ahead. Thank you for your understanding Genevieve , and we appreciate your continued support. Best regards, Uylee's Boutique

Response from Uylee’s Boutique ®Dec 16, 2022

Hello Donna, I believe we have a series of misunderstandings, or perhaps messages have gone to your spam. You purchased your dress on November 15, 2022 at 1:37 pm. On November 15, 2022 at 10:32 pm, an email was sent to you explaining that the item and size you ordered was out of stock and that we were issuing you an immediate refund. We sent a refund to your credit card ending in 4008 at 10:32 pm. The amount of your refund was $49.29. If you check your credit card receipt, you will see this credit. Your order was closed on November 15th as complete. We have no records of contact from you, nor do we have any emails from you. If there are questions about orders, we request that customers use our “contact form”. This will ensure that your message is received directly to our Shop. Because we receive hundreds of emails a day in our regular email, we state on our website to not use that address if you are a customer. We don’t want customer emails being drowned in sales emails. Unfortunately, we have no record of your sending a message to our priority contact form. We hope that you can change your one star since our Shop did not do anything wrong. All the best, Uylee

Response from Uylee’s Boutique ®Oct 28, 2022

Hello Mr. James, We did receive your email previously that you were not happy with the color of the tie set you received on September 22nd. I did double check your order at that time, and confirmed that you did receive the gold yellow silk coordinated tie set. We did not receive the photo of the item that we requested you to send us so that we could confirm what was sent to you. However at that time, we did proceed with sending you a free gold tie set as a courtesy to make up for the one that you were not happy with. We hope that was received by you. All the best, Uylee

Response from Uylee’s Boutique ®May 7, 2022

I’m sorry you feel that way about your dress, but you’re entitled to how you feel. That’s the purpose of our review process. ☺️ I will say however, this dress is one of our top wedding sellers and has gotten wonderful reviews from our Customers. https://uyleesboutique.fashion/products/vintage-inspired-full-lace-cocktail-dress-sizes-small-3xlarge-gray Hope you find what you’re searching for. All the best, Uylee

Response from Uylee’s Boutique ®Sep 8, 2021

Hello Mr. Keramas We do apologize, however it appears your item has been lost in transit. Per our posted policy, a claim needs to filed with USPS when they lose a Customer’s package. https://uyleesboutique.fashion/pages/returns-and-refund-policy However, as a courtesy we issued you a refund in full to your original method of payment when we received your first email that your package had still not arrived. Depending upon your financial institution it can take 5 - 7 days to see your credit. Please contact me if you have not received your credit. If USPS does finally locate your package, please keep it as a free gift. We apologize for the inconvenience. All the best, Uylee

Response from Uylee’s Boutique ®Aug 2, 2021

Dear Frances Lopez, I'm sorry you are unhappy with our prices. It's true, Amazon may be able to afford to sell their dresses cheaper than we can because they’re a big box chain company. We are a small boutique with overhead. If boutiques sold their items for the same price chain stores sold for, we would all go out of business. Amazon can afford to earn $1.50 or $0.75 off each sale and still make a profit. A small shop can not afford that and stay in business. Despite your feelings about our boutique prices, I hope you were provided with good service. That’s what we are being judged on here, and that is our aim. Have a wonderful week! ☺️ All the best, Uylee

Response from Uylee’s Boutique ®Jun 15, 2021

Hello, I’m sorry you were disappointed. However, I would like to state that this is the very first time we have ever heard from you. We have no emails from you in any of our Customer mailboxes. We reply to all Customers within 48-hours. Regarding the time it took to receive your package; you purchased your item on April 15th, and the tracking number states it arrived in your mailbox on April 20th. 420959779305520207600320287267 This is extremely fast for our tie sets. We always tell Customers that these require three weeks to arrive. To receive it in just five days is amazing! We have no control over the post office. However on our end, your package was shipped weeks earlier than promised. And according to the above tracking number, USPS placed it in your mailbox five days later. That is not a fault on our company. That is between yourself and your carrier. We over fulfilled our obligation. And we never received an email from you. All the best, Uylee

Response from Uylee’s Boutique ®Jun 15, 2021

Hello Melvin, We have received your return and issued you a refund in full. I'm so sorry the dress didn't work out for your wife, but I'm grateful we were able to work things out. Have a wonderful week! All the best, Uylee