utvsource.comReviews of utvsource.com

I purchased a UTV 2-inch receiver. Days passed, and the item still showed not shipping movement. I tried contacting UTV Source. They did not respond for days, so I found it cheaper elsewhere from a seller who promised to ship quickly and ordered it. UTV Source finally contacted me and said that the item had shipped and it was too late to cancel, even though I had requested that action days earlier. They informed me that I would have to pay a restocking fee and they could send return instructions. So, I asked about the return instructions and a waiver of restocking fees. No response from UTV source, so I refused delivery of the package. After they received the item, I sent another email informing them that they had received the item 2 days ago. Today, I get a response with a "sorry, but we could only give you a partial refund because you refused delivery." So, this misadventure cost me $22. Update: They saw my 1-star review and contacted me about my experience. They apologized. A few days later they left me a voicemail telling me they decided to refund my shipping costs.

Update #2: The order did finally arrive. Based on the packaging, and some little notes/cards in the box, I suspect that the company that makes the product is a small family run company that makes the product as orders come in. That would explain the extra long time it took to get the product. UTVSource needs to update their website on this product to let buyers know it will take longer to receive this. They also need to improve their customer service. I said that I would update my review to 3 stars if what Denis told me was true, which I have done. Update: I reached out via email to them again this morning and Denis got back to me right away. Says it's gonna ship tomorrow. Cautiously optimistic. If it does I will upgrade to 3 stars. I appreciate the quick response today, but I should not have had to go through all of these hoops to get to this point. Placed an order 9 business days ago. Still has not shipped. The website says "Quick Shipping" and most orders ship within 24-48 hours. It also says great customer service. Neither of these are true. There is no phone number and the chat feature on the website does not work. If you email them, it typically takes about 24 hours for them to respond and the last response I got was that the website says it takes 7-10 business days to ship, which is also not true. In one spot it says 24-48 hours and in another spot is says allow 5-7 business days.