Steve
Poor customer service/communication/shipping
Ordered some tile due to local company fire. US tile indicated when contacted that it was in stock and would ship within 3 business days. Many days later, and after I contacted them, they indicated it would in a few days. 3 boxes of tile arrived and 2 of the boxes have all tiles broken. Requested refund of 2 of the boxes or replacement. Was told they don't refund but would replace. I asked if it could be expedited and they indicated they do not expedite and I would be contacted when it ships. 5 days later I was finally told it would ship and await confirmation. 4 days after that it still hasn't shipped. I continue to wait and can't complete project.