US Star Trucking LLCReviews of usstartruckingllc.com

Company is a total scam. I needed a tow from central Illinois to Chicago. I got a call from this company. I spoke with Peter many times and he was telling me how he is the dispatcher for US Star. They were getting less and less reliable by day. I was supposed to get a car picked up on a Thursday and it was Monday, and he said nobody is available. I booked with a different company. Peter called and was really rude and telling me how I’m confused and how I messed everything up. He was telling me he needs $200 for his services. I called the guy who dropped off the tow and he confirmed with me, US had absolutely nothing to do with this all. I called the company that did my tow and I asked them about US Star. The company was immediately concerned and said whatever you do, do not reply or send US any money. It is pretty bad when another company knows that you are scammers. Also, US gave me an initial offer to ship for $250 I believe than all of the sudden they said it’ll be over $500. In the background of the call I heard another man, woman, and possibly a child. I’m not sure how this company is every operating. Peter also wanted me to send his payment on Cash app or Venmo, not professional.

Do not under any circumstances sign a contract with this company!!! They give you a supposed date and time of pickup and then they make you wait all day and never show up. Then when they fail to provide the service and you try to cancel, they refuse to cancel without making you pay a cancellation fee that is never disclosed to begin with. They are a pure representation of inadequate, self serving and deceptive business practice and should never be trusted. The worst form of customer service I have ever seen in my entire life!!

The agent, Max Malone has been jerking me around for several days now. I had other options but let them go because I believed him. Now I'm forced into changing my plans for now. I can recover but how many people can't

This US star trucking company LLC out of Knoxville TN. gets zero star if that is possible. My mother and stepfather (who are seniors and a veteran) had a contract signed months back for pickup this past week, they called 1 hour prior to pick up and said that the price is now going to be +$300, asked for a new contract to be signed. The explanation was basically that this is our busy season, and we now need more money than was contractually agreed. I assume that they had an option to squeeze in a last-minute customer in and unless we paid more, we were simply bumped out of the Scheule. This is typical of a half as*** company who would deliberately take this action against their customers. Not trustworthy, whatever you do, get a different company to transport your car!!! Also, don't want to see some sorry ass answer from the owner to try to make it sound like there was a legitimate reason for this like "We apologize for the unpleasant experience you had. Please email your problem and your Order ID to our email. Our Customer Service manager will resolve the issue at the best ability." They don't have a customer service manager let alone customer service!

Do not work these people. they don pay

BAIT AND SWICTH. BUYER BEWARE. Initially contacted us star trucking to get my motorcycle transported. The original $400 quote was rescinded the day before the original pickup date (too late to be able to do anything). Afterward being forced into another carrier for 40% over the original quote, US Star CONFIRMED that the bike was going to be delivered after we got to the delivery location on Tuesday. Imagine my surprise when the carrier arrived 3 days early and they didn’t even know it was supposed to be delivered on Tuesday. Use this company when you want a outsourced “reservation” for a carrier and zero piece of mind. If they do this without hesitation, I can’t even imagine what would have happened in the event the motorcycle was damaged!