USP MotorsportsReviews of uspmotorsports.com

have not got my order

They took my order and never sent my brakes. No one answers the phone or returns emails. Don't take the chance.

Very poor experience ordering from USP Motorsports. I ordered from USP Motorsports for three reasons: 1) Inventory showing Available; 2) Competitive pricing; 3) Orders shipping same day. Before placing the order, I chatted with an agent. It took a long time to get someone on the chat line so this should have given me a clue. I was told the products are all available and they would ship the same day with transit times between 2 to 5 days max. With that in mind, I placed two orders, close to $900. Parts of the orders arrived in a few days so I was impressed. However, the rest took 10+ days. After going through the pain of chatting several times, each time taking nearly 45 minutes to get someone to help, I was told a couple of the products were unavailable and ended-up getting shipped from a different warehouse. Anyway, that delay in shipping, impacted my schedule very negatively, and my tech had to procure the missing products locally at a higher price. The "management", which I was advised to speak to and left a message for them to do exactly that, never called or contacted me in any other form. To top things off, several items (screws, seals, etc.) actually were missing from the boxes delivered and three fluid containers had previously been opened. I contacted USP again both via email and chat (and emails are mostly ignored, FYI), and was finally told to file a police report to get a refund! That is a very ridiculous suggestion since nothing was stolen (they said a box might have been stolen from my yard and they warehouse shows all products shipped in 5 boxes - ridiculous excuse) and it is apparently their way of getting out of the responsibility of providing a refund for the missing items. Anyway, the situation is ongoing but I wanted to make sure others are aware that this is a very unorganized, unethical, and unprofessional organization. STAY AWAY!

I had a frustrating experience ordering from USP Motorsports. When I placed my order, the product page stated the item would ship on **February 27, 2026**. Based on that information, I expected the order to ship around that date. However, after that date passed, I received no updates from the company. After struggling to get in contact with customer service, I was eventually told that the item will now ship on **March 28, 2026** instead. This means the total wait time for the product will be **over two months**, which is far longer than what was originally indicated when I placed the order. The biggest issue for me was the **lack of communication and difficulty reaching support**. If the shipping date had changed, it would have been helpful to receive a proactive update rather than having to chase down information. I understand delays can happen, but accurate shipping estimates and clear communication are important when customers are deciding where to order from.

I ordered 3 parts for my BMW in November exactly one month later the parts did not arrive after having spoken with them, they did not give me any idea when they were going to send me the parts. After a month I cancel the order I had no problem canceling. I asked for my money back, they said okay. 2 months passed and I did not receive my refund, I had to call PayPal to resolve this problem, after speaking with PayPal I had my refund. I don't recommend to no one do business with them I believe they ripping costumers.

Good prices , extremely bad customer support, actually there is no customer support at all! Nobody will reply to any question , I made couple of orders , all beeing late, also last one i payed almost $50 for 2 day delivery and still was sent in 5 day's

Hice un pedido de más de $2.000 y no me enviaron un radiador de agua, pero si me enviaron otros artículos que no pedí, tres piezas que en conjunto al montarlas se quedan en una sola pieza, después de muchos correos, solo me han contestado a uno, no me han dado ninguna solución, he perdido $1.300, mejor dicho me han robado $1.300 El mayor problema que vivo en España.

in my personal experience I would NOT BUY FROM HERE. I ordered 3 things on Nov 20 of 2025 it is now January 3rd of 2026 and I only have one part. I made 2 tickets the first one I was told the parts are on back order but when I go to another website like urotuning they say it will be shipped in a week. The second ticket I made to cancel the parts to get my money back and that has not been responded to. Also the tracking numbers don't work?? this seems to be a common issue with this company I bought parts on here because it was a little cheaper big mistake. spend the extra money on a good company like urotuning and get your parts fast.