US Parts CenterReviews of uspartscenter.com

Order made on 11/18/2019 Order shipped on 01/08/2020 .... 51 days to fulfill an order. Multiple calls, multiple request for information, no priority or urgency.

Terrible experience. Took almost month to get mr product and they didnt even inform us of this. Didnt find out until I emailed them asking where my pump was.

still have not got my part !paid for 3 day shipping and your a week late time sensitive issue real estate wont close till its fixed

Ordered a replacement pump and control panel. Delivery took almost a month, in the meantime the spa tub is sitting there without the pump in place. When i re ei ed the pump today, no control panel...... more phone calls in my future

Ordered a part over two weeks ago, have not seen it and asking me for a review??

After over 2 weeks of not hearing anything from them, I called and asked where my product was. He said he would look into it and call back later that day. Then, 2 days later, after not hearing ANYTHING from them, I called all day and got no answer. I emailed and nothing. I called my credit card company and told them the charge was fraud and couldn't get an answer from US Parts. They credited my account and I emailed US Parts again to tell them, if they were legit, to cancel my order and refund the money. About a week later I received a ship notice. This company is horrible.

I order two jets (Order 198591) from this company that they showed having in stock, and even showed the picture on their website. When the jets arrived, they were completely different jets. When I contacted the company they said "ALL of the 5 inch crossfire jets are Obsolete", so they chose to send me two completely different jets, that I did not order, nor need. Clearly a Bait and Switch. When I returned the two jets they refunded the cost for the jets, but refused to refund my shipping charges even though they clearly advertised something they didn't have. Do not order from this company or do any business with Rod Kidman as not only do they sell products they don't even have, but they will take money from you and only issue a partial refund and point to the "20% restocking fee" (make sure to check their return policy before ordering). For reference, I was able to find all of the parts Hot Tub Outpost. UPDATE: To the sellers response that they emailed me and I asked them to switch the jets: This is a bold face lie, I never got an email until I complained about receiving the wrong jets. A typical bait and switch.