usmed.comReviews of usmed.com

Tried to buy meds that my dog takes for anxiety. Got texts from a phone number ID that says he's in Texas, and the website says they ship from the US, but he had me send the money to India. Western Union confirms that he picked it up. After I told him in text message that I didn't get the Fedex tracking number he tried to get me to send the same amount again and claimed that within 24 hours the first money transfer would be refunded to me. He called the problem "commercial ground block." I did not send a second transfer. So I lost $234 plus Western Union fees.

I have waited over 45 minutes on multiple numbers and still no answers. Because they sent me the wrong cpap supplies was the have done in the pass. So guess I will suck my other supplies until my rental from another supplier. Been with the for over 12 years and now I'm getting craped on. Bad service don't use them

On March 8, usmed called by computer to request sending out a refill of my Omni pods. I verified the order and proceed to wait 2 weeks with no delivery. Now I am out of pods with no way to deliver my insulin. I called usmed to find out about my order and got some guy who dropped the phone before greeting me. I gave him my info and requested to know why my pods haven't arrived. I was put on hold for 20mins before I called back. I spoke to the same rep who appeared annoyed after I called him out for leaving me on hold. I was put on hold for another 15mins before being hung up on. I decided to call back the following day and got a woman service rep. She was more sympathetic and put me on hold while she looked for my order. She kept checking back every 5 mins for over 25 mins. She finally returned and told me the pharmacy personnel looked but could find no record of my physician sending the renewal prescription over. I contacted my physician's office and was told they not only sent the first approval, but sent a second approval on March 31, 2023, so I allowed a few days for usmed to confirm and send the pods. By this time, it was April 4. April 12, I called usmed again and was given the same run around again before being told they never received anything from my Physician. This went on for nearly a week. (My Physician had already prescribed me emergency syringes so I can't take my insulin). Now its April 17, I had an appointment with my Physician whose staff showed me the letters sent to usmed over the past month. Before being seen by my physician I called usmed and was put on hold by a woman service rep 10 mins before my Dr. came in to see me. The entire time during my exam I was still on hold (on speaker). My Dr. was wrapping up my visit when we heard a male rep voice over the phone and within a couple of seconds hung up. I called my provider and changed to a new pharmacy. THIS COMPANY SUCKS!!!

Awful customer service i called last week following for my cgm order after i was on hold for 45 mins someone answered the call and went with her little routine question gave her my info was told she will check on my acct placed me on hold for another 20mins and another person picked up my call and have no clue what im talking about so i went gave her my info again and she told me that my cgm will be delivered in 2 to 3 days because its already shipped out and i had asked her to send a new rx and notes to my provider for a dexcom g7 she said Ok. Fast forward now a week later no dexcom g6 received i called them again following up same routine someone answered i gave her my info placed me on hold without even telling me and rang over to someone else again at this point i asked for a supervisor and was totally ignored and he then told me that nothing shows that any cgm was shipped for me and that they need office notes before sending anything. SO WHY THE HELL I WAS NOT INFORMED THAT ALL OF THIS IS NEEDED IN THE FIRST PLACE INSTEAD OF LYING THAT THE G6 IS ALREADY SHIPPED OUT. I EVEN TOLD THIS MAN THAT I DO TAKE INSULIN AND I ONLY HAVE ENOUGH TEST STIPS TO COVER ME TILL THIS WEEK AND IT IS NOT RIGHT THAT THEY DON'T GIVE A DAMN ABOUT THE PATIENTS SITUATION. TO TOP THE IT ALL NO APOLOGIES HE JUST WENT WITH ANYTHING ELSE U NEED. REALLY AWFUL CUSTOMER SERVICE.

Just a horrible experience you call him the hang up you order meds they charge you for a copay but never send it you ordered a CGM and take some a month to contact your doctor to get a prescription from them and then tell you the doctor denied it and when I asked the doctor he said he never did I told him to contact my Pharmacy they said they would to get the prescription that he wrote they said they would but they didn't I got high blood pressure and diabetes waiting on these people I'll be dead don't waste your time

To whom it may concern, I see all the commercials, of usmed on T.V. I have call email usmed for 1, emergency sensor am new to the company this is my very first time doing reordering I have damage 3,of my free style Libra sensor's they told me to call the manufacturer I did they said they were going to send me sensor today I have not taken my glucose for 50days , I really thought this company was the best with red white and blue Commercials, they take your money out your account really fast and just kick you while you are down, wouldn't you think that being new to this device that they would give you a emergency sensor after I explained to them over and over again of what happen to the sensors, I have heart problems, pancreas problems high blood pressure, depression anxiety ,I really thought good about this company I was so wrong.

I have been waiting over a month for the Gcm and sensors. Each time they text me stating that they waiting for the doctors script. I sat there and watched the doctor send it. They tell me it is being processed and to call another number. They don’t answer the phone. And why bother leaving a message, they won’t return it. It been a nightmare dealing with their customer service. They become rude when you start asking them questions. They suck in my book. I would rather pay $200 out of pocket then deal with their crappy customer service.

For my diabetes supply I ordered at US Med my CGM sensor and it was a nightmare. The company charged me $1200 three weeks before they even sent the supplies. It took them more then two month to sent the documents to my insurance and after 3 month, and many phone calls to them and to my insurance, I finally got my money back because to this time my deductible was reached. I never again order there, the costumer service was unable to tell me information and unable to help me with any questions. I am surprised this company is still in business. I use Edgepark now, it took them 1 day to get my prescription and to sent my supplies out without any problems.