usmed.comReviews of usmed.com

This saga has been going on since April 8th. I was to switch insurance companies on 5/1. US Med said they were not going to supply my Dexcom G6 sensors becuase I did not have insurance for 90 days from April 8th. Instead of giving me a months worth of supplies, they were going to deny me thrree months. After WEEKS of begging, they finally sent me three Dexcom G6 sensors. Now that it is after May 1st, I want to upgrade to the G7. I was told I had everything for them to ship out on the 1st. However, they never shipped. I called US Med, they said they need authorization. I called Carexentrix who emailed them to send over an authorization but they never did. Carecentrix customer advocacy team emailed US Med but they never responded, for three days, they never responded. Then, I called on 5/3 for an update. Someone from US med said I needed an updated prescription. I reach out to my endocrinologist who asked me to contact US Med for an updated order for them to sent the prescription request. I then call US Med back to have them send this information to my Endo, but then the person on the phone said I DONT need an updated prescription. I am at a loss here. I dont know what to do. Every time I call US Med I get a different answer. I have emailed THREE times without a response. The Carecentrix team just got off the phone with US Med who said they are experiencing "hiccups" but they're doing nothing to help me. My blood sugars are a mess without my sensors. I feel sick and nauseous because of you. you have lost my business and you're lucky I dont sue you.

Scam website FYI. One they sent the incorrect unlabeled meds to me. Along with missing 2 entire medications I ordered. Ghosted me as soon as I brought it up and their meds are wack aka not strong, not potent, likely not real. DO NOT ORDER FROM HERE

US med has been a complete headache for me. I have been on the phone with them for hours and days since the end of December. Everytime I call it's always something different and some reps have horrible attitudes. I have 1 just 1 CGM for my son. That means if it's placed wrong, falls out... Anything happens to it, I have nothing. They took weeks to submit to the insurance for a prior authorization. They said they would expedite it but they did not. I have 10 days to figure out what to do if the insurance denies his CGM or how much the copay is. ( new insurance.) I have 10 days until I have to cross my fingers and hope my sons BGs do not go dangerously high or low in the middle of night. If I didn't have only 10 days I would find another company so Never ever have to deal with this company again, which will happen once I don't have only 10 days.

Worse than worst in class service. Exorbitant hold times. Representatives will hang up on you if asked questions they prefer to not help with or try to find an answer. A representative’s job should entail making the experience of a patient as easy as possible, US Med reps make it their personal duty to make it as difficult for patients as possible. Representatives also give conflicting information and then lie about it when pressed, eventually hanging up (again). If I could give zero stars I most certainly would. Stay as far away from these hacks as possible. I hope they get audited for gross negligence and incompetence, as well as the worst customer service I have ever experienced in any field, that is the only way productive change can occur at this company.

They consistently ship 90 days of supplies out, but 91 days apart. They can't seem to understand that 90 days doesn't always equal 3 months. So I have to go without supplies for sometimes up to 3 days. If you have any other option take it.

They are horrible at answering the phone I called two times and waited on hold for over an HOUR HORRIBLE. This is an emergency situation and it is impossible to get someone on the line just to speak to you about emergency medical situations regarding the Glucose Monitor. They don’t want to pay enough people to answer the phones or they’re just that horrible of a company that they don’t answer their phone.. this is why we and many other people don’t want to use US med at all

Did initial reorder mid October, it's November 9th, still no supplies! My last sensor will end in 24 hours.Can't reach anyone by phone.Emailed them,website has conflicting info.So, I called the insurance provider they then stayed on hold an hour as well. Complaint initiated by insurance company. US Med is B.S!

Late, late, late. Not reliable. Today I called US Med to inquire when my sensors would arrive and then asked the person on the phone if she could help me track my sensors, she hung up on me. This is the second shipment in a row that was late. My sensor session ended days before I received my new sensor.