usmed.comReviews of usmed.com

If I could leave a mega100 I would, The customer service at best is heinous they barely speak English they do nothing to service a customer. You sit on hold forever to reach a supervisor. The Sensors in my case never ship on time every 90 days they want updated medical records as a type 1 diabetic they put life in jeopardy due to not receiving the sensors. Litterally a piece of trashorganization and I will do everything in my power to get FL Blue to DROP them

This company is one of the worst I have ever dealt with - for your own benefit stay away from them. Anyone else would be a better company to do business with. Please do your homework, they have a terrible review history. The one start rating I gave them it is exactly one star more than they deserve.

US Med has the worst customer service of any company I have ever dealt with. They were supposed to ship my G7 sensors over a week ago and I received an email indicating there was a change in my insurance. I have not had any changes in my insurance in over 10 years. I called US Med and after speaking with four people I was told the issue was resolved and the sensors would ship on Monday and I would be emailed. This did not happen so I called Tuesday and after over 10 attempts I got someone who made up more excuses and then told me it was resolved. Never received an email so called gain on Thursday and went several attempts to call as their phone hangs up on you as soon as they say they are going to check something. Now we are into the next week and I am out of sensors and the order still has not shipped, and I am being told another excuse that they have to contact my doctor. I have asked to speak with a supervisor and their is not one available. It is sad that every individual at US Med that I have dealt with does not seem to care one bit about their patients. And, their phone system is the worst. I was told they can send me an emergency sensor, and that a request was being put in for that, but it had to be approved. Never was able to get a supervisor and was told that a supervisor would call me within a day.

There are really unprofessional.i call for Refill on my medication. And they tell me they having an issue with the Insurance. I call My insurance and they tell me they never Got a call from them and I’m insured. So if they have an issue. Why wouldn’t they call me and let me know. Or mail out a Letter saying they have an issue. Why does it take me to contact them. To find out an Issue. I think it’s best I stop using them. Because they unprofessional. Oh yeah one more thing. You could be speaking to them on the phone. And they side always Disconnect the call and never call you back I’m done ✌🏾

I would give USMed no stars if I could. Someone close to me has been fighting this incompetent company for over a month now to get what he needs for his type one diabetes. Essentially, USMed tried committing insurance fraud by submitting to his insurance for one product three times. The insurance company paid once and declined the duplicate claims. Now USMed has restricted his account due to “non payment” or other random reasons they give him that are all false (like his doctor hasn’t sent the prescription which isn’t true) and they won’t reinstate it. They keep telling him an internal team that no one can talk to is reviewing it and they will follow up in 2 days but this has been going on for weeks. When he asks for a manager they say they don’t have one. They will also commonly hang up on him or pick up the line, pretend they can’t hear him and hang up. He has asked to pay what’s supposed to be outstanding but they say that still won’t re instate his account. He is leaving for a trip out of the country in a week and is going to have to go without his dexcom because of the incompetence and illegal actions of this company. I was on the line when he called last week and “Naomi” promised to call him back with an answer and never did, like everyone else he has talked to. It’s so unfortunate that they treat necessary medical equipment as a none important issue. I watching his blood sugar drop to 40 the other day, he’s suffering and this company’s malpractices could result in horrific if not deadly consequences. Whatever you do, don’t use this company.

Again I am on here out of frustration with this useless company who throws you on hold, or hangs up & never lets you speak with a supervisor! Ships wrong product! Concerned about receiving theirs back but not for the patient!! Stay Away too many people who have NO idea what they’re doing at this company!

I was connected to US Med with the understanding that my Diabetes supples would be covered by my insurance. I received my first shipment… no charge (at the time). I thought great! I eventually got a second shipment… (no charge, at that time). Some months in, but before I used the second shipment, I got a bill for $750! I’ve called now a few times with unsatisfactory customer service and was told someone in management would get back to me… never heard from anyone, but I’ve received an increased invoice now. And I’ve asked on a couple of calls to return the supplies to no avail. Returns have to be within 30 days of delivery, but I didn’t get a bill until well after. Just awful!!!!

USMed was wonderful last year. This year they're beyond terrible. I have a prescription to receive test strips for twice a day from my doctor and haven't received enough to test twice a day. I also asked for a lancet device to hold the needle. I still haven't gotten that. I keep getting forwarded to somewhere in Asia and the people don't speak English well nor do they know the guidelines for Medicare. This company has gone to pot.