usmed.comReviews of usmed.com

USMED are beyond incompetent, I have been getting my pen needles from USMED for about 10 years and had a problem every time I had to reorder them and it’s gotten worse ! I have been trying for the last 3 months to get a pen needle order though them and they keep telling me they are not covered by my insurance, but they have been for 10 years! I’ve had my insurance company on the phone with them, my doctors office and Wellspan trying to explain to them that they are covered. They have hung up on us several times, it’s to the point that my medical insurance gave me the names of other companies that handle diabetic medical supplies so I don’t have to deal with USMED anymore!

This is the WORST company ever. I have been a customer for 3 months & never had a good experience with them. Started off when i was told i would be charged every 3 months for nine sensors. Medicare pays for 80% i pay 160.75 every 3 months. Imagine my SURPRISE when i was charged 2 Months in a row.i am on SS and couldn’t afford their mistake. None of their non English speaking IDIOTS could tell me why. After 11 calls, over 3 days, i got someone that told me it was their mistake & refunded my money. On April 1st it was time to reorder these critical supplies ( i say critical because i literally DIED & brought back to life by ambulance crew when i went into a coma & laid there for 9 hours ) well, now i am told they will be shipped on the same day i run out. So, if it takes 3 days to get to me like last time, that is 3 days i do not have a sensor. I run the risk of going thru that again. Maybe this time i won’t be so lucky. I spend weeks in the hospital. All the uncaring agent could say was “ Ma’am i cannot help you” I have one thing to say to her & the co. “ screw you & your co.” I am contacting medicare for sure. They need to find another company to deal with.

STAY FAR FAR AWAY from USMED! They are scammers! My husband and I were prescribed Libre3 sensors from our doctor and received order with sensors and reader(sensors are crap most of the time) and being CHARGED every month for the reader when it is NOT needed and was NOT told initially about that and my husband and I use the censor APP on our phone NOT the reader… USMED has been charging us and OUR insurance company for something that is NOT used! My husband spoke to customer service and what a horrible experience… they said the readers which were NOT USED are not returnable pass 30 days and they basically had no problems billing us and the insurance company monthly! When spoke to a supervisor 3 different ones… they were told about this and HUNG UP on my husband! They could care less! We’re are in the process of working with the insurance company to file a complaint! You’re not ripping us off!!! Stay FAR away! NOT TRUSTWORTHY whatsoever!!!!

Been receiving Dexcom G6 sensors since Jan of 2021. All of a sudden as of our second reorder of 2024 (March) when it came time to ship, account was flagged that they needed updated doctor records. Contacted the doctor, records were sent & supply order still set unfilled several days. Called US Med & they said they were waiting on prior authorization from insurance. Contacted insurance & had 3-way conference call with them (as we have every reorder). It is now a new year and for the fourth refill in a row, we are going through the same nonsense with customer service. I called the doctor again & her nurse was getting frustrated too yet said she would send records (she did immediately). Getting ready to call about why the sensors still haven't shipped 3 days after we were told they had received the records and would ship out the next day! I'd bet my paycheck that we are going to hear "we are waiting on prior-authorization approval"! I cannot understand why we have to send records & get authorization every 90 days!! Dec 2024 shipment, my 84 yr old patient was down to his last sensor before supplies arrived!! I would leave zero stars but have to check at least one..... Update: Finally got through to customer service and as expected, waiting on authorization! I told her that myself as well as patients Dr. office is getting frustrated with going through this every 90 days! She said that she has no clue as to why they are doing this as it should be one authorization & done! HaHa.. "Script readers"..................... Time to find another supplier & hope they are better...

AWFUL. My order was supposed to be filled 02/03 - nothing, and I mean NOTHING, ahs changed with this same CGM order I place every 3 months. They said they need updated medical records and a new Rx -- fine. no big deal. My doctor returned the same day, the US MED rep said they have everything they need. For 3 weeks I have spent 2 hours of my day calling and trying to get updates and move this along. I have requested a supervisor call me two separate times. THEY NEVER CALL ME BACK. What an effing joke. DO NOT USE US MED SUPPLY - i just had to pay out of pocket without insurance on Amazon pharmacy. However, Dexcom has coupon codes on their website so a 30 day supply ended up being around $150. Oh and get this, I just tried to call again and I got an answering machine - WHAT THE F Oh and another thing, I had to call back 5x the other day because they kept HANGING UP ON ME. Oh and ANOTHER THING... they sent my CGM supplies 3x to an old address I deleted out of my account over the span of a year. 3 TIMES! I would submit my order, check the shipping address (it showed the correct one on my confirmation email), yet they still sent to the wrong address.

Said was glitch in system cause they skipped month and would overnight my dexcom but they didn't so I called again to get hung up on by someone I couldn't understand then I called back and person was snoring on phone, hung up and called again to find order was not sent and no explanation was really provided and that was supervisor. Very unprofessional!! Still no idea on shipment

I echo the sentiments of most of the negative reviews and would add the sketchy practices they follow with their CGM billing. I was prescribed the Libre system from my physician and was told I would get a call from US Med to see if I "qualify" with my insurance. I did get the call and was told they would let me know what the next steps were, days later I received a 3 month supply and meter. I was put off a bit by not actually agreeing to the terms but I paid what I assumed was my share of my 3 month supply. Suprisingly, I received another statement the following month and ignored it, assuming it was a clerical error but it wasn't... They sent a 3 month supply and charged @ $151/month! I actually didn't realize this until I called to express concern that several of the sensors failed very early in fact one never initially registered at all! I was told I could call the manufacturer for help with no apologies whatsoever, no effort to resolve my issue, nothing.... And to add insult to injury, they opted to send ANOTHER 3 month supply, bill my insurance, and invoice me AGAIN for products I did not want, and I made that clear during my last phone call. Super annoying practices, would not recommend to my worst enemy.

Problem after problem with this company. Perhaps new management? Phone calls seem to go to India. They hung up on me. And did not call back. US MED is the problem with America.