Discover more about USMD Health System's two hospitals and nearly 50 primary care and specialty clinics located in the Dallas-Fort Worth metropolitan area.
USMD Health System (usmd.com) has 22 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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James T.
Rude, deceitful billing practice. On the very first bill, less than 30 from the actual care. I was threatened with collection and attorney's fees. I had never received any prior statement or any type of billing at all. Corporations like USMD are a disgrace to the medical profession. I hope doctors are ashamed to be part of this sleazy comany. May this company fail in the New Year
Martha M. N.
USMD is run like a corporation, not a medical practice. Patients are assigned 15 minutes back to back meetings with the doctors. If you are 8 minutes late, they’ll turn you away and you’ll have to reschedule. We will be leaving USMD in January.
peggy D.
Worst health care ever. It's been going on 2 yrs my daughter has been trying to get in and get a hysterectomy She is 37 and has had endometriosis since she was 18...she has blood cancer and Cervical Cancer. OB did a leep procedure.....said she got it all. But my daughter kept telling her something wasn't right then she was told she would do hysterectomy was getting all set up called the office and was told the Dr doesn't work there anymore So her she had to start all the test and jump through hoops all over again. And she had to go to oncologist who everything took for ever did bone marrow procedure. No cancer. But my daughter kept having issues her platelets were way of the chart. the Dr just didn't listen. Finally the sent her to Dallas to Reg Dr sent her to different obgyn she had her go to New oncologist and it turns out there was a test the other oncologist didn't run. Turns out she has Blood cancer. Then other obgy did another Leeper procedure and the Cervical Cancer is back. She has been try to get a hysterectomy for almost 2 yrs This is the WORST MEDICAL CARE I HAVE SEEN IN MY 68 YRS.
bhasker C.
UPDATED: BEWARE!! - ONE OF THE WORST FRONT DESK PEOPLE. I have gone in to draw my blood and urine for my annuals. There were two front desk ladies and one of them checked me in. At least that's what I've been told. After about 30 minutes, I've told the receptionist to check to see if they have forgotten me. This time, the other front desk lady told me, "Oh I've sent them a message" After about 45 minutes of waiting and lost all my patience, reached out again and told them, if they could pick up a phone and talk to them to find out what's going on. Their response was "I will send them a text again.... Besides, I did not check you in" loosing all my patience at that point, I told them I've been fasting for more than 12 hours, between the two front desk ladies, there is a moment of silence as who's going to move their feet to go see what's wrong with the lab... btw.. the lab is 25 feet from the front desk.. Apparently a long walk for them. it gets interesting, once I finally in the lab for the blood work. the nurse in the lab said, oh.. no one scheduled you to me so I do not know what happened. UNBELIEVABLE... top of it, when I asked the bottle for urine sample, she was like oh... no one put in an order for urine sample..... how great it is.. Go to a place where people care about their work at the minimum if not for you.. this is not the USMD that I know.... btw... I've logged a complaint calling corporate office. let's see even if they would call me back... no complaint number was shared... no copy was sent to email... nothing... absolutely nothing. you are at the mercy of them.. This story just gets more and more ugly. The corporate office did called me to apologize for what has happened. So last Friday was my appointment with the doctor. The doctor was on vacation and has not come back to the office. 1. No one has called me to inform that I cannot see the doctor. 2. Since I was there, I thought of getting my urine sample done which was not done earlier at least there is some use of me making a trip to doctor's office. Following monday I am getting a voice mail stating, they lost my urine sample and would want me to come there to give the sample again......
Darrell
I loved having Dr. Walker as my Physician, I love having Dr. Jones as my current PCP. The staff is fantastic they work well with me. HOWEVER, after that the scheduling system is terrible. In 3 years I have scheduled many appointments. 4 occasions issues with the scheduling. 2X with Dr Walker I was scheduled to see him on his day off. (Sorry you are scheduled for tomorrow) 1X with Megan (sorry today is her day off we do not see you scheduled for an appointment at all.) Today I had an appointment for blood work 7:30 am (The time on my card they gave me, sorry you are scheduled for 3:00 pm today.) PLEASE train the staff to provide the correct information to the patients, our time is valuable just like yours. Each of the visits were on my cards provided to me from the front desk, I did not get the dates and times incorrect.
Savannah P.
USMD billing is the worst, when my OBGYN was moved to USMD to Texas Health I was told all the money I had already paid is still with USMD. Trying to get anyone from USMD Billing to call you back for a refund is extremely stressful. I guess they are okay with stressing out pregnant women, i am not the first patient they have screwed over. I wouldn't trust this company at all, it seems they only care about stealing money from hard working Americans.
Bert M.
USMD cannot be trusted to manage your care. My USMD physician is a good doctor but the administrative services for the practice are awful. I was scheduled for surgery and the clinic failed to forward medical records to the surgeon. USMD sat on the request for months. My surgery had to be rescheduled and when I complained USMD’s head of clinic called and nothing in her words or tone conveyed the least bit of remorse or concern over the lapse and what it meant to me. I do not recommend USMD.
Caroline C.
The office at Plano 15th street is a disgrace. They have a few good doctors but the administrative part is not working, the computers are constantly freezing, telephones are not working and yesterday Friday they could not execute an important refill! This is unheard of! So what is wrong with the Manager Doctor at USMD 15th street?!
