US Jewelry FactoryReviews of usjewelryfactory.com

I bought a yellow diamond bypass ring in February. I was told, and have the email proof of this, that it wasn't color enhanced and was a natural yellow diamond. Fast forward to now, getting it appraised for insurance purposes, and I find out that it is COLORED YELLOW DIAMOND. I am incredibly disappointed and wish I would have handled this in the first. 30 days or before I had them to size it. If you buy, I recommend going and getting it looked at ASAP. EDIT: The company sent me an email about this review. I appreciate that. However, they began to attack me and basically insinuated I was stupid for not seeing "COLOR ENHANCED" on the site. Here's the thing, I asked about this and was given some generic answer that it was to help and they didn't sell fake yellow diamonds. I told them I would return it and that made them mad so they then, insulted my intelligence again, and basically threatened legal action. They also made some comment about me doing this to other companies. Basically, took an upset customer who didn't ask for a thing at first, and attacked their intelligence and integrity. I don't care how you spin it, that's cruddy customer service. Now, keep in my mind, I have the full right to leave reviews on my experience. I was even kind in my initial review (didn't ask for money back or to return or anything) and just advised customer's to go get their jewelry appraised sooner rather than later like I did. Be aware of the customer service here. They are fond of bully tactics. They are also trying to get this review removed from TrustPilot which I have also in email from them.

cheep, did not look like on site

GAppalling! BAD BAD BAD. I bought a ring with my fiancé two years ago and at the time was super happy with it, it was extremely sparkly and beautiful, I loved it, and such an amazing deal. It is a trilogy set ring with a main diamond and 2 smaller either side. Only to find it has been clarity enhanced. It isn’t the stone it states which was D & E. Within the last 6 months my centre diamond now has a big black line through the centre. I had taken it to my regular jewellery shop and after in-depth investigation he told me the stone was clarity enhanced, this means it is a poor quality diamond and they have used a laser treatment to enhance the clarity and get rid of the marks. It is not clear on the website these diamonds have been clarity enhanced, on the main page I bought my ring on there was no comment of this. I have recently been in contact with this company and they have shown me no interest in helping saying I bought the ring 2 years ago so it is not covered in warranty and they can not refund. They have sent me a link to say this is where is is on their page to advise they are clarity enhanced but it was other clear where on the website it was located, also if you are not a jewellery expert you are not going to know what Clarity Enhanced means. I asked USJewellery for a little compensation back because this stone could eventually crack and break, I said I wasn’t happy with how they were dealing with my complaint (they kept answering question I hadn’t asked and avoiding the matter) I was told they had spoken to their lawyer and they do not abide by black mail and they were keeping a paper chain of our emails, I did not at all black mail them. my Local jeweller has said the certificate is way out and is not worth anything near the amount they state and they use a lower grade qualifier to be able to get away with it. I feel US Jewellery are very nice and helpful as they are getting your service. I was most upset with their overall service, lack of help. If you want your ring to deteriorate over the years and want a cheap bargain then these are the people to shop with. I would suggest save a bit more and get the real thing.

2 diamonds fell out of ring in one week