US Interstate Van LinesReviews of usinterstatevanlines.com

Me dieron una cotización baja, pero después de tener mis cosas la estimación de pago subió mas de 300%, no llegaron en la fecha acordada llegaron 4 dias después, después de un mes de solicitar mis cosas todavía no me las devuelven, nadie responde teléfonos y cuando responden dicen que devuelven las llamadas y nunca llaman ni responden los email. NUNCA CONTRATES CON ELLOS SI NO QUIERES PERDER DINERO Y TUS COSAS

I would NOT recommend this company for a family household move or for moving anything. They are very unorganized and seem clueless. Aside from sending out a smaller truck than I actually paid for, they didn't wrap all of my furniture in the blankets provided. My furniture, some of it antique, has been damaged. If not outright destroyed. My desk has a leg snapped off. A bookcase was demolished. I mentioned they're unorganized...half of my stuff still hasn't arrived and they don't know where it is. They won't call me back with updates. We're two weeks into wondering where our stuff is. We have the top to our kitchen table, but no legs, half of a corner desk, etc. It's beyond frustrating. Do not use US Interstate Van Lines. You'll be sorry. I am.

Upon final confirmation call to confirm all details prior to move, it was never communicated the actual moving company that was going to be used or their polices. Drop off was scheduled for 3 days later from pickup. When my delivery date came and went, I was told that it would be a 14 day wait to receive my items. When I expressed my dissatisfaction, I was blamed, insulted, and threatened with suit for my review. The communication, follow up, and basic customer service within this company is severely lacking.

This is a broker, not a mover. As such, they are only as good (or bad) as the companies they contract with to do your actual move. Their website is riddled with typos (if I'd seen this instead of my wife, we never would have used them). Their phone system pronounces the company name two different ways, and the "press one for customer service" gives you sales and "press two for sales" gives you customer service. However, those quibbles are minor compared to what happened. The first company they contracted to do our move never showed up. The second company, Inch Perfect Logistics, has an F-rating with the Better Business Bureau and numerous 1-star reviews from people who said said they'd give Inch Perfect a 0 if possible. The mover arrived 4 hours late, and removed the furniture from the house a mere three hours before we would have lost access to the house. Inch Perfect Logistics was virtually inaccessible-they never answered their phone (it never even rang, just went straight to "nobody available" no matter how many times I called-even at the opening hour of the business, and the voicemail box was always full-day after day after day). We were moving my in-laws' furniture because my father-in-law recently died and we had a limited time to move his possessions. This experience with US Interstate added much stress and uncertainty while my wife was grieving the loss of her father. This would have been a 2-star review but for a US Interstate employee hanging up on me when I was trying to get help dealing with Inch Perfect Logistics.

They never picked up our stuff. My husband has to fly back down to Arizona and drive all our crap back up in a uhaul and miss his first day of work at his new job. This has to be a scam and I have no idea how all I can find is 5 star reviews.