US Interstate Van LinesReviews of usinterstatevanlines.com

Horrible experience. On pick up day, no one came. I called numerous times the next day, and no one would return my call to give me a pick up day/time. I called for Jacob Baker, Operation Manager, and he told the man that took the call he would call me back in an hour. He never did. When I finally received a call back, I was told the original truck had issues, so my belongings, that I was told would be delivered in 3-5 business days, were taken to a warehouse and stored. Two weeks later, I get a call at 9:30pm stating the truck would be there the next day 10-2. I let him know I couldn't be there until 4:00pm because of the short notice. The truck showed up with only a driver. The driver asked for the remainder of the money, and I told him not until you get help, because you can't possibly unload a full house of furniture by yourself. He called his manager, Manny, who attempted to explain that I needed to pay first. I said I will pay on delivery, and your driver is unable to deliver. Manny said he would have someone here soon. He did.... Via a craigslist ad. My entertainment center is broken beyond repair, and the driver told me to get some wood glue. Carved wooden side table, broken. Box of glassware, broken. This company does not use professional movers. Both pick up and delivery were with rental trucks.

Worst company ever - they are a broker and hire the worst movers. US Interstate severely underquoted us and we were extremely accurate with everything we had - the movers showed up and back 25 percent of the truck and said it would then go from $3400 to $6800!!! They only moved a 2 bedroom home… Also, the movers packed our stuff by not stacking and fitting things in properly so it would look as if they took up more room to charge more. This was confirmed at drop off when the movers weee refusing to pay the contract guys they hired in Houston a full truck worth - they told them “this is not a full truck. They packed the truck around and not properly. It’s just a half truck”. We got completely screwed - I would NEVER recommend US Interstate to anyone - then when we tried to call them Saturday like they told us to if the drivers tried charging more, they just ghosted us. I hope they go out of business soon a straight up crap service….. -still missing items -multiple things broken -kids toys broken If you are reading this, I’m telling you - STAY AWAY!!! Go to and actual moving company not a broker - they pulled the ll bait and switch….

Biggest scam ever around price and delivery dates. Stay away from them at all costs. Their estimate was okay and fair but the contractor doing the moving on their behalf came into our apartment and told us we have to pay double because the estimate amount isn’t enough money for the distance. They charged us for 550 cf instead of the actual load of 411 cf has stacked, packed and measured by their contractor. They picked up our stuff on Oct 9 and promised a delivery from Seattle to Miami within 20 business days and today is Dec 6 and they are unable to provide a delivery date. On Nov 1 they told us our stuff hadn’t left Seattle but it would arrive the week of Nov 22. On Nov 26 they said it would be by Dec 1. On Dec 1 they told us the truck broke down and they don’t know. The agent we were talking to was Amanda. On Dec 6 they tell us there isn’t an Amanda working in their office and it should arrive on Dec 8 based on notes but they don’t know if that date will hold true.

If you live in FL this might be a great company. However they are brokers and did not move me although all the times I called and asked what their function was, they misrepresented their business. I ended up paying over 10k to move from VA to WV 432 miles. I am not a competitor. This is a true nightmare story.

Anyone seeing this message please do not use US INTERSTATE VAN LINES, are Butchers of property is one description Disorganized fools is another description 0- for customer service is another I have been waiting for Two months for my property and still I only have half, of the stuff I have receive, 1/3 is damaged. I should have listened to the reviews but I took a chance. DON’T DO IT, DON’T DO IT, YOU WILL REGRET IT. Feel free to text me I will give you the truth and I’m not the only one. By the way the only people that speak any English are the brokers. RIP OFF RIP OFF RIP OFF. Update 11/11/21- it’s veterans day today, I’m proud to have served. Our memories are in our belonging that now are lost forever as I am told by the company “The rest is lost”. The company hired by US interstate Van Lines was “Quick Move LLC “ run by incompetent, uncaring, fools from NJ. The answer I got regarding my loss was TOUGH, Very sad day for me and my family. Update 12/13/21 No property yet, nor will there ever be. Half of my stuff gone vanished. I was told to put in a claim, I did 35 days ago. Nothing at all, o call and get the proverbial run around, I’ll get back to you, let me check on it, or get this, we’ll if you want better cooperation maybe you should amend the review…. Can you say quid pro quo? So I give you a better rating then you’ll help me, is that tampering with a claimant? Maybe, and I have that in writing. Our photo and video memories are gone, through not fault of ours, they can’t be replace but my furniture and household items can……I’ll say it again I will speak to anyone who wants to know the truth about this company “US INTERSTATE VAN LINES “ Don’t do it, I WAS TOLD I COULD NOT LEAVE MY NUMBER FOR PEOPLE TO CALL ME SO I DID. 12/22/2021 update I received a letter from the US INTERSTATE VAN LINES insurance company, they lost 1/2 my stuff; a few pieces of furniture and about 20 boxes of property (household items) the claims department wants to pay 50.00….yes FIFTY DOLLARS, you heard correctly. Merry Christmas they said. It’s a tragedy. I’m fighting with them every day. About 1500 to 2000 dollars worth of stuff and I get 50 bucks…ARE YOU KIDDING? UPDATE 1/6/2022 US INTERSTATE VAN LINES IS NOW TRYING TO BULLY ME INTO REMOVING MY PHONE NUMBER FROM THIS REVIEW. I WILL NOT. I HAVE YET TO RECEIVE ANY COMPENSATION FOR MY LOSSES, FURTHERMORE I AM BEING STONEWALLED WHEN I CALL THEM, US INTERSTATE VAN LINES, TO TRY AND GET ANSWERS REGARDING COMPENSATION. “ “WE’LL CALL YOU BACK, WE ARE WORKING ON IT” “ LET ME SEE WHAT I CAN DO” THEY HOPE I WILL FORGET ABOUT IT, OH NAY NAY……..NEXT CALL I WILL MAKE, AS I WAS DIRECTED TO DO SO BY THE AG’S OFFICE IS TO THE FLORIDA CONSUMER AFFAIRS. ANYONE READING THIS PLEASE BE AWARE OF US INTERSTATE VAN LINES TERRIBLE BUSINESS PRACTICES. 1/30/2022 update I was ordered to remove my phone number from this review due to INTERSTATE VAN LINES COMPLAINT . US INTERSTATE VAN LINES DOES NOT WANT ME TO SHARE MY PHONE NUMBER WITH THE REVIEWER, what are they afraid of? Oh yea that some will contact me which they have. If I can get one person not to use US INTERSTATE VAN LINES it will have be worth the effort….. the company is a broker that brokers their moves to butchers of property and crooks, don’t believe me? We’ll wait and see. Amazing that I can’t leave a contact number, what are they afraid of? 2/14/2022 After the last phone call from “B” of the US INTERSTATE VAN LINES, who is a supervisor I believe, asking me to change my review in order for him to help me, can you say quid pro quo? So again IF I give a good review they will help me LMAO. Common “B” give me a brake. Folks believe me this company is a farce it’s FUGAZY. 6/25/2022 Update; my personal belongings are now nowhere to be found, B$$an, fill in the name, the smooth talking thief broker, will tell you he will take care of everything totally blew me off and forgot I existed. Pictures, videos, my daughters childhood memories gone. The liar I hired moves on the the next victim. What a travesty. Hire this company and you will regret it. The few good reviews you read must be fabrications. THIEVES ALL OF THEM CHEATERS NEVER PROSPER.

If I could give no star I would. This company is a scam I moved from NH to AZ, there advantages that they list in the welcome email when they are trying to get your business is all lies. I was bombarded with texts and calls when they were trying to get my business and then when all went wrong it has been a nightmare to just get a claim form. I was told that my move wasn't going to be contracted out, that if it was to be I would've been told ahead of time. When moving day came I received a call letting me know that they were 2 hours out and when they arrived they were not from US interstate van line but from Family movers. Who then jacked up the prices for more than what was quoted. I was then told at that time that my furniture was going to NJ to be put onto a larger truck to transport to AZ. My dates for delivery were to be from 10/1 to 10/6. The driver from All Directions van lines called me on 10/29 letting me know he would be in AZ and I told him I would not be there until 10/1 and that I was flying there. On 10/1 the driver began calling letting me know he was at the apartment, I told him I was on my way and the office gave him a key to start the move. He then told me he wasnt taking anything off the truck without the remaining balance, and proceeded to add more fee's on top what I was due to pay him. He came alone but charged for added mover. When he began unloading my furniture is when I seen all of the damages that had been done. My bedroom dresser, night stands are ruined, my tv stand ruined 3 of the four legs were totally ripped off, end tables damaged beyond repair. All he could tell me was to file a claim and I had 90 days! my moving boxes look like they had been thrown off the truck. I called and tried to make contact with someone from US Interstate Van Lines on 10/2 and then again 10/4 and also emailed over the pictures of the damaged items to be told to email again. Dont bother calling customer service because you are always prompted with they will call you back. In a weeks time I havent received a call back at all. So stay away from them there is nothing positive I can say about them. They take the deposit and then your on your own. This is a rebuttal to what the company has replied back: They haven't been in contact with me at all and saying I had much more than what I stated is a total LIE! I went over by 6 boxes and I paid the additional fee for that and it was paid for before the movers got to my home. The service that I paid for was for my items to be moved by US interstate van lines, not the company they sent and not telling me ahead that they weren't going to be the company making the move. The scam is you selling me services from your company (US Interstate Vanlines) and telling me that your company is moving me! and I was told if your company wasn't going to do the move I would be contacted. I was not contacted at all! you took the deposit and another company showed up. Thats the scam! (Bait and Switch).. Then you come on here and spread more mistruths. You need to be ashamed!

Refused to provide a detail receipt. Understaffed so they have one driver and a random local person they hire. Driver was nice but you’ll most likely get screwed after going over your inventory twice and getting charge more just before and during the move. Do yourself a favor a get someone to see the items that must be moved ahead of time. Supervisor Alex was very rude. He spoke over me and refused any customer service after I refused to wait and pay them a 2nd load.

thankyou for very quick rescued!