U.S. Immigration SupportReviews of usimmigrationsupport.com

Response from U.S. Immigration SupportSep 25, 2025

Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience on our website, and we appreciate the opportunity to address your concerns. We are a private company that provides assistance to travelers applying for travel authorizations, including the ESTA. Our goal is to offer a convenient and supported application process, and we strive to be as clear and transparent as possible. For this reason, we include disclaimers throughout our website to explain that we are not affiliated with any government agency, and we also provide detailed information about our service fees. That said, we completely understand your concerns and would like to clarify that we always honor our refund policy. In your case, we are happy to inform you that our processing fees have been canceled, and only the official government fee was charged per application. You will see this reflected in your bank statement shortly. If you have any further questions or need additional support, please don’t hesitate to contact our customer service team. We're here to help and committed to making things right. Safe travels! ✈️ 🙂

Response from U.S. Immigration SupportSep 24, 2025

Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Sie mit Ihrer Erfahrung auf unserer Website unzufrieden waren. Wir schätzen die Gelegenheit, auf Ihre Bedenken einzugehen. Zur Klarstellung: Wir sind eine private Visa-Agentur und stehen in keinem Zusammenhang mit staatlichen Behörden. Unser Service richtet sich an Reisende, die professionelle Unterstützung und zusätzlichen Komfort bei der Antragstellung bevorzugen. Wie bei allen reisebezogenen Dienstleistungen haben Kunden die freie Wahl, wie sie ihren Antrag stellen – entweder direkt über die offizielle Regierungswebsite, über einen zugelassenen Einwanderungsanwalt oder über eine private Agentur wie unsere. Unser Ziel ist es, den Prozess zu vereinfachen, indem wir persönliche Unterstützung anbieten und sicherstellen, dass alle Anforderungen korrekt und effizient erfüllt werden. Für diese Unterstützung erheben wir eine Servicegebühr, die vor der Zahlung klar ausgewiesen wird. Wir verstehen, dass es frustrierend sein kann, dies erst nach der Zahlung zu bemerken, und möchten Ihnen gerne weiterhelfen. Leider konnten wir Ihre Bewerbung in unserem System nicht finden. Sollten Sie einen Antrag über unsere Website eingereicht haben und Fragen oder Bedenken haben, wenden Sie sich bitte direkt an unser Kundenserviceteam. Wir sind bestrebt, Ihnen jederzeit professionell und zuverlässig zur Seite zu stehen.

Response from U.S. Immigration SupportSep 22, 2025

Thank you for taking the time to share your experience. We are truly sorry to hear that our service did not meet your expectations, and we appreciate the chance to respond and provide some clarity. We are a private travel assistance agency, and our goal is to make the visa application process as smooth and stress-free as possible for travelers. While we are not affiliated with the U.S. government, this is clearly stated on our website, along with a disclaimers of our pricing before any payment is made. We have looked into your case and can confirm that our service fees were fully canceled, and only the official government fee was charged. We take refund requests seriously and always follow our policy to ensure fair and timely resolutions. We understand that travel documentation can be confusing, especially with many similar-looking sites online. If you have any remaining questions or would like further assistance, our support team is available 24/7 and always happy to help. We are committed to providing responsive and professional support at every step. Safe travels! ✈️ 🙂

Response from U.S. Immigration SupportSep 22, 2025

Thank you for your feedback. We are sorry to hear about your experience, and we appreciate the opportunity to address your concerns. We remain fully committed to providing transparent, reliable service and ensuring customer satisfaction. To clarify, we are a private travel assistance company that helps travelers complete their visa applications, including the ESTA. We are not affiliated with the U.S. government, and this is clearly disclosed on our website, along with transparent pricing details shown before any payment is made. After reviewing your order, we can confirm that our service fees were fully canceled and only the official government fee per applicant was charged. We always honor our refund policy and strive to support our customers promptly and fairly. If you have any further questions or need assistance, our customer support team is available 24/7 and happy to help. We hope you have a safe and enjoyable trip, and thank you again for sharing your experience. Safe travels! ✈️ 🙂

Response from U.S. Immigration SupportSep 21, 2025

Bedankt voor het delen van uw ervaring. Wij begrijpen uw bezorgdheid volledig en stellen het op prijs dat wij de gelegenheid krijgen om dit te verduidelijken. We kunnen u bevestigen dat onze administratiekosten zijn geannuleerd en dat alleen de officiële overheidskosten in rekening zijn gebracht. Uw verzoek is snel afgehandeld en we hopen dat dit uw zorgen heeft weggenomen. Zoals u al opmerkte, zijn wij geen website van de overheid. Wij zijn een particulier reisbijstandsbureau en dit wordt vermeld in meerdere disclaimers op onze website. Dat gezegd hebbende, begrijpen we dat dit in uw ervaring misschien niet zo duidelijk was als de bedoeling was, en we werken er actief aan om die zichtbaarheid te verbeteren. Veel klanten waarderen de begeleiding die wij bieden tijdens het aanvraagproces, maar we respecteren dat sommige reizigers er de voorkeur aan geven om rechtstreeks via de officiële website van de overheid een aanvraag in te dienen. Transparantie is erg belangrijk voor ons en uw feedback helpt ons om ons te blijven verbeteren. Als u nog vragen heeft of hulp nodig heeft, staat ons klantenserviceteam voor u klaar om u te helpen. Goede reis! ✈️ 🙂

Response from U.S. Immigration SupportSep 21, 2025

Grazie per aver dedicato del tempo a condividere il tuo feedback. Siamo lieti di confermare che il tuo pagamento è stato prontamente annullato e che non sono stati addebitati costi sulla tua carta. Hai perfettamente ragione nel sottolineare che non siamo un sito web governativo. Siamo un'agenzia di assistenza di viaggio indipendente, come chiaramente indicato in diverse dichiarazioni di non responsabilità presenti sul nostro sito web. Detto questo, comprendiamo perfettamente che questo aspetto potrebbe non essere stato chiaro nella tua esperienza e ti ringraziamo per averlo segnalato. Il nostro obiettivo è offrire un servizio utile e di supporto ai viaggiatori che preferiscono ricevere assistenza per le loro domande ESTA. Sebbene le nostre tariffe di servizio siano visualizzate durante il processo, ci scusiamo per l'eventuale confusione e continueremo a lavorare per rendere queste informazioni ancora più chiare. Apprezziamo sinceramente il tuo contributo e speriamo che ci aiuti a migliorare l'esperienza degli altri. Se hai ulteriori domande o hai bisogno di assistenza, il nostro team di assistenza clienti è sempre a tua disposizione. Buon viaggio!✈️ 🙂

Response from U.S. Immigration SupportSep 17, 2025

Thank you for sharing your feedback — we genuinely understand your concern. As a private travel assistance agency, we provide expert support to travelers who prefer help with their visa or travel authorization process. While applicants always have the option to apply directly through the official government website for a lower cost, our service includes personalized guidance, error-checking, and customer support — and this is reflected in our processing fee. We are very sorry if our website gave the impression of being an official government page — that is never our intention. We make it clear in our disclaimers and before checkout that we are a private company, and all pricing is displayed prior to payment to help customers make an informed decision. Please rest assured that our processing service fee has been canceled, and only the government fee has been charged. If you have any further questions or need additional assistance, our customer service team is available and ready to help. We remain committed to providing responsive and professional support at every step. Safe travels! ✈️ 🙂

Response from U.S. Immigration SupportSep 13, 2025

Vielen Dank für Ihr Feedback. Es tut uns leid, dass der Antragsprozess verwirrend war und Sie von den Gebühren überrascht wurden. Wir freuen uns über die Gelegenheit, auf Ihre Bedenken einzugehen. Zur Klarstellung: Wir sind ein privates Unternehmen, das Reisenden, die Hilfe bei ihren Visumanträgen wünschen, Unterstützung anbietet. Wir sind nicht die offizielle Website der Regierung, was durch mehrere Haftungsausschlüsse auf unserer Homepage deutlich gemacht wird. Darüber hinaus werden unsere Gebühren und Servicegebühren in verschiedenen Phasen des Antragsverfahrens, einschließlich des Zahlungsabschnitts, transparent angezeigt, sodass Kunden vor dem Fortfahren eine fundierte Entscheidung treffen können. Bitte beachten Sie, dass wir nur für genehmigte Anträge Gebühren erheben und unsere Rückerstattungsrichtlinien in allen anwendbaren Fällen einhalten. Derzeit konnten wir unter den angegebenen Informationen keine Bestellung finden. Wenn Sie einen Antrag über unsere Website gestellt haben und Bedenken haben, wenden Sie sich bitte direkt an unseren Kundenservice. Wir sind bestrebt, Ihnen bei jedem Schritt mit reaktionsschneller und professioneller Unterstützung zur Seite zu stehen. Gute Reise! ✈️ 🙂