U.S. Immigration SupportReviews of usimmigrationsupport.com

Response from U.S. Immigration SupportSep 30, 2025

Thank you for your message. We are genuinely sorry to hear about your experience and appreciate the chance to clarify things. We are a private travel assistance company, not affiliated with the U.S. government. This is clearly stated through multiple disclaimers on our website, including during the application process. We aim to provide a value-added service for travelers who prefer expert support when completing and submitting their ESTA application. Our service fee covers the assistance we provide throughout the process, and we do our best to ensure full transparency by displaying this information at multiple stages prior to payment. We understand your concern regarding the cost and apologize for any confusion. We also take refund requests seriously and are committed to honoring our refund policy in all applicable cases. At this time, we are unable to locate an application in our system based on the information provided in your review. To assist you further and resolve your request promptly, we kindly ask that you contact our customer support team directly with your order details. We will be happy to assist. We appreciate your feedback—it helps us improve the clarity of our communications and better serve all of our customers.

Response from U.S. Immigration SupportSep 30, 2025

We are sorry to hear that your experience on our website did not meet your expectations, and we appreciate you taking the time to share your concerns. To clarify, we are a private travel assistance company, and we charge a service fee for the support we provide throughout the visa application process. This fee is clearly stated in multiple disclaimers throughout the application stages to ensure transparency before payment is submitted. We do take all refund requests seriously, and we are committed to honoring our refund policy in all applicable cases. If you’ve submitted a cancellation request, our support team will be happy to assist you. At this time, we are unable to locate an order in our system based on the information provided in your review. To help us resolve your concerns as quickly as possible, we kindly ask that you contact our customer support team directly with your order details (such as the email address used or the reference number, if available). We are here to help and look forward to resolving this for you.

Response from U.S. Immigration SupportSep 30, 2025

We are sorry to hear that your experience on our website didn’t meet your expectations. We understand how important clarity and trust are when applying for travel documents, and we always aim to be as transparent as possible. Our website includes multiple disclaimers throughout the process to make it clear that we are a private company, not affiliated with any government agency, and that we provide professional travel assistance services. At the moment, we are unable to locate your application in our system. If you did submit an application through our site and have any concerns, we kindly invite you to reach out to our customer service team. We will be more happy to assist you and ensure any issues are promptly addressed. Thank you again for your feedback — we're here to help.

Response from U.S. Immigration SupportSep 30, 2025

Thank you for taking the time to share your experience. We're genuinely sorry for any misunderstanding and frustration caused during your application process. We’d like to clarify that we are a private travel assistance company and not the official government website. Our goal is to provide travelers with expert support in completing and submitting their visa applications with ease and confidence. To remain transparent, we include clear disclaimers on our homepage and throughout the application process, along with displaying our service fees at multiple stages—before any payment is made—so customers can make informed decisions. We understand your concerns regarding the visibility of official sites in search results. While we cannot control how search engines rank websites, we always strive to clearly communicate the nature of our services and the value we aim to provide. Customer satisfaction is very important to us, and we are fully committed to honoring our refund policy in all applicable cases. At this time, based on the details in your review, we are unable to locate an order in our system. To assist you further and offer the best possible solution, we kindly ask that you contact our customer support team directly with your order number or the email address used during the application. We are committed to offering responsive, professional support at every step, and we hope to have the opportunity to resolve this to your satisfaction.

Response from U.S. Immigration SupportSep 30, 2025

Merci pour votre retour, et nous sommes désolés pour toute confusion ou frustration que vous avez pu rencontrer. Nous tenons à vous rassurer : nous sommes une société privée d’assistance aux voyageurs, et nous ne sommes pas affiliés à une agence gouvernementale. Nos frais de service sont clairement indiqués à plusieurs reprises sur notre site web avant la soumission du paiement, afin que nos clients puissent prendre une décision en toute connaissance de cause. Soyez assuré(e) que seules les demandes approuvées sont facturées, et que nous appliquons strictement notre politique de remboursement et d’annulation. Après avoir examiné votre dossier, nous pouvons confirmer que votre transaction a bien été annulée et aucun montant ne vous a été facturé. Nous comprenons combien la transparence et la confiance sont essentielles lorsqu’on fait une demande de documents de voyage, et nous sommes toujours à votre disposition pour vous accompagner. Si vous avez d’autres questions, notre service client est disponible et heureux de vous aider. Nous vous souhaitons un excellent voyage!✈️ 🙂

Response from U.S. Immigration SupportSep 29, 2025

Gracias por compartir su opinión. Lamentamos sinceramente cualquier malentendido que haya podido surgir durante su experiencia con nuestro servicio. Nos gustaría aclarar que somos una empresa privada de asistencia en viajes y no estamos afiliados a ningún gobierno. Nuestro sitio web proporciona servicios de gestión y apoyo para solicitudes de visa, lo cual está claramente indicado antes de realizar el pago. Además, todos nuestros precios son transparentes y se muestran de forma clara antes de completar la transacción. Solo se efectúan cargos a los solicitantes cuya solicitud ha sido aprobada. Respetamos en todo momento nuestra política de reembolsos y estamos comprometidos en ofrecer un servicio honesto y profesional. Sin embargo, con la información proporcionada en su comentario, no hemos podido localizar su pedido en nuestro sistema. Si aún no lo ha hecho, le invitamos a ponerse en contacto con nuestro equipo de soporte directamente y proporcionarnos los detalles de su pedido. Estaremos encantados de revisar su caso y ayudarle en lo que necesite. Agradecemos su comprensión y quedamos atentos para asistirle.

Response from U.S. Immigration SupportSep 29, 2025

Thank you for your feedback. We are sorry to hear about your concerns and would like to clarify a few important points regarding our service. We are a private travel assistance company that helps travelers with their ESTA applications by providing expert support, error-checking, and customer service throughout the process. We are not the official government website, and this is clearly stated in multiple disclaimers across our site. Our service fee covers the assistance we provide in addition to the official government fee of $21 USD. Pricing is presented transparently at several stages before payment is submitted, so applicants can make an informed decision. Only approved applications are charged, and we always honor our refund policy. We can confirm that your transaction was cancelled and no charges were made. We are also concerned to hear that you had trouble reaching us — our customer service team is available 24/7 and can be contacted through our official channels, which are always monitored. If you have any further questions, we kinldy ask you to contact our support team, we will be happy to help. Safe travels! ✈️ 🙂

Response from U.S. Immigration SupportSep 28, 2025

We are sorry to hear about your experience, and we appreciate you taking the time to share it. Our website does include multiple disclaimers to clarify that we are a private company, not affiliated with any government agency. We understand, however, that this may not have been immediately clear, and we are truly sorry for any confusion caused. We have checked our system but have not been able to locate an application under the name provided in this review. If you did submit a request through our platform, we encourage you to reach out to our customer support team so we can look into this for you and assist further. We are here to help and want to make sure all your concerns are addressed.