USHUD.comReviews of ushud.com

She was great and responsive!

They were very helpful

I signed up & paid upfront for a 6 month order of internet mortgage leads with USHud.com. They offered a FREE website (through I-Buyer) for 90 days in addition to the leads I was purchasing and said I could cancel within 90days without any or further charges. Their Facebook advertisement and also thier sales reps told me over and over again the Ibuyer website was free for 90 days and I could cancel without charge, so I agreed to this add on. Into the second month I knew the leads were low quality so I emailed them AND called to cancel well before the 90 days was up. I enrolled Jan 10, 2023 and cancelled March 21, 2023. I had already paid-up front for the leads for 6 months so I didn't complain about the leads or ask for a refund. I knew I had to take it as a loss. The gentleman I canceled with assured me there was nothing I had to do to cancel the IBuyer website since it's now in their system, he assured me I would not be charged anything else on my card. To my surprise it is now 5 months later they charged $299.00 on August 10th, 2023 on my credit card. No one said it’s "free for 90 days then REGARDLESS or DESPITE cancelling you WILL still be charged $299.00 each month after". I would not have agreed to try the website because I really didn’t need a website and I don't market myself that way. I just wanted internet leads that they were supposed to provide to me from their main USHUD.com website. Now today 8/10/23, on the call to their manager he made it seem like he was doing me a favor and he wouldn't charge me $299 for Sep & October but he wasn't going to refund me the August charge. Well, I shouldn’t have been charged anything at all since I cancelled within the time frame. He stated they were under an agreement with IBuyer and it cost them money to set up the website for me. That he was doing me a favor and saving me $600 for September and October charges. He referenced he had recordings of all their calls with me. This charge now in August is not fair to me and not what I was told would happen. This is happening 5 months after I canceled so it is shocking to me. In fact, I was assured this wouldn’t happen and if they truly recorded all of their calls to me, it would have been heard several times my inquiries about 90 cancellation and also about not being charged anything after cancellation with the website. What also can be heard is the sales rep assuring me I wouldn't be charged anything after cancellation, and that I didn't need to make an extra call to IBuyer either. I feel their Facebook advertisement was fraud because they did not honor their 90 day cancellation agreement. They also used trickery verbiage to justify charging me until November. I have emails that show I cancelled, and I also CORRECTED the rep that I did not purchase a package from Jan to Nov but from Jan to June - 6mo only. They are saying I agreed to have it until Nov. Regardless of what they tricked me into saying, I was told I could cancel before 90 days and did so while being assured no further charges would be taken from my credit card during those supposedly recorded calls. I feel this is such bad business practice to swindle good people of their money. No one should have to experience cancelling within the time period given and then 5 mo later be charged out of nowhere for any reason. I'm also going through some personal finance issues and did not need this stress of paying for something I don't owe and having to fight for my money back.

The onboarding process has been easy breezy! Im enjoying USHUD.com so far!

You are not verifying your lead information. None of three I have received have valid phone numbers and do not answer emails or anything. Only one might be valid. I want my money returned. I am a professional and know how to follow up on leads. I have been a Realtor for many years.

Dominic and Jennifer were great at explaining the program. I am signed up, and excited to start recieving leads in my area!

Jennifer was helpful and courteous with my account needs.

The staff was very helpful and friendly getting me started. They have good reviews, rated with the BBB and I can’t wait to get started!!