US FoodsReviews of usfoods.com

Do not buy from US Foods, they look down on and discriminate small businesses. We used to be a long term customer, ordering fro them for almost 8 years. And then the pandemic hit and our representative changed. First, they would not let us buy frying oil because we weren’t able to keep up a weekly quota (since our business slowed in the pandemic). Then our new representative helped us order the wrong thing (frozen chicken drumsticks when we asked for fresh chicken leg meat). On top of that, we were also overcharged on another product. When we asked for a refund or a credit on both products, they once again denied it because we weren’t able to keep a weekly quota. And then they denied us service based on the same excuse. We are a small business so times were very hard for us during the past year. US Food made a mistake but instead of apologizing and giving us back the money they essentially cheated from us, they gaslighted us and kicked us to the curb. Although they might not think very highly of us, this experience was very detrimental to us. Will definitely never work with US Foods again, even if they beg us.

We used them for our restaurant for a while, until the customer service got so bad we felt we needed to go elsewhere. Our Rep never returned phone calls, texts or emails when we had a question about products. Our Rep's supervisor never returned phone calls or emails when we were concerned about the customer service our rep was not giving us. Then ... they randomly, suddenly, without notice DOUBLED the required/agreed upon CONTRACTUAL amount we were required to purchase to get their trucks to deliver products to us. We do not use frozen products and most certainly didn't grow extra space for all of the extra products they were forcing upon us! (We might have had the opportunity to figure something out IF the Rep had given us a heads up - but he said NOTHING until we called him to inquire why the order wouldn't go through. So we were given no warning, only a BUNCH of excuses - and we all know about excuses!) Don't use this company. Try to find a small local company (we did!!) ... they'll treat you like you matter!

Place an order before 2pm yesterday and did not receive it. the day they said it would be. apparently some supervisor suppose to call me and never did. worst customer service ever. Sysco do a much better job. they never brother to tell me that my Rep is no longer with the company and no new person has reached out to me. bad bad business. RUN

Even when preordering a day or 2 ahead, 3 hour waits sometimes. I use the Port Orange distribution center and they act like they are doing me a favor to let me buy their products. I only use them for emergency supplies now and will drive to Orlando to purchase larger orders at another company. There attitude is take it or leave it at this location... so sad.

I get some items for my restaurant from US Foods. Most drivers are super nice. However let’s talk about my salesman. Terrible. Actually use to be pretty good until he seen I wasn’t gonna fall for his crap. And no wonder their prices keep going up they don’t use common sense when it comes to routing. I can throw a rock to the restaurant nest to me and they don’t deliver is on the same day. And we use to be on same day. They will change your day without you even knowing. And you cannot talk to a manager. So I don’t think they have one. I e ask to speak to manager before and they send me straight to my salesman. He definitely ain’t no manager.

The worst gloves ever made! I use the monogram gloves at the restaurant i work at and you have to go through 6 pairs to get one that has all the fingers or wrist cuff still attached

This place is not very good. Turns out they give customers a rating between A to F, based off how much you order and how often you order. If you’re a E customer they will skip your delivery if the driver runs out of time. The sales rep was useless and made false promises. Tried to pick up order will call and they made us wait almost 2 hours.