US Foods is an American foodservice distributor. With approximately $24 billion in annual revenue, US Foods was the 10th largest private company in America until its IPO.
US Foods (usfoods.com) has 39 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Vinny D.
The sales rep and all the employees are horrible. Dont give a crap about NOT showing up wtih deliveries. Always short our order or give us wrong product. DO NOT WORK WITH PAUL. Save yourself trouble and take your business else where
Brian A.
They constantly short your orders, or mispick, then don't even try to fix their mistakes. They make their customers try to hunt down the food they were to deliver. I can not recommend them as a supplier for your restaurant, try GFS.
Richard S.
I miss FSA. US Foods is consistently inconsistent! It is difficult to nearly impossible to keep our menu consistent due to product shortages or non- availability.
Bob G.
poorly run company, we have to project orders 6 months out and then they short the items or do not have them. They tell us there is a national shortage but we contact sysco and they have the products. We have double the work load because they cant get their job done. Do yourself a favor and stay away from them. We are not a small company we order 700,000.00 worth of food a year and they dont care.
KC
I work for a local daycare center and on Monday US Foods made a partial delivery. They never delivered the rest of the order. I spoke with customer service several times, they were lovely but ultimately not helpful. This includes a conversation with US Foods on Facebook where they simply stopped responding. However US Foods forgot to re-deliver the rest of the order. They subsequently refused to rush an order to get through until our next delivery. When I spoke with them to put in our delivery for the next week, I requested that they please attempt to be there early in the day after not delivering our entire order and not rushing us any supplies. I was told they could place a note and confirm nothing. They did not arrive early and we were left scrambling for yet another day. Absolute astoundingly poor judgement on US Foods part. I would never, ever recommend them again after such an incident.
Kile G.
A US Foods delivery driver has been parking illegally outside my office for months, causing unsafe conditions for not only my employees but also other drivers and pedestrians in the community. There are plenty of safe and legal options, however they involve a little extra walking so the driver doesn't use them. I've complained to their management, and even though they admitted that this drivers actions were illegal, they were still defending him and refusing to correct his behavior.
Ana B.
We are part of a large franchise education group and have been having issues with delivery for the past several weekly deliveries. US Food driver has been delivering after our school closes at 6:30 pm sequentially as of late. Luckily, we had people (who we had to pay OVERTIME) on site in the past few times this happened. But, not this week. Staff leaving site refused the delivery and US Foods just CANCELLED THE WHOLE ORDER. We have 150 children on site to feed and now have to run to different markets to supply this need. Unacceptable. We are in Buda, TX, just 10 minutues away from main US Food's site. US Foods' delivery manager has profusely apologized and promised it would not happened again in the past 3 weeks and this continues to happen. Our kitchen closes at 3pm and we have no available staff to cater for food in the afternoon at all. This is a huge logistic problem for us. US Foods had always delivered in the morning for us - we have been clients for years now. We are not sure what has changed, but it was for worst.
Carrie L. K.
US Foods has the worst drivers! I hardly ever get my truck on time anymore & when I finally do get it I'm always missing something. I have customers walk out of my store because I don't have products that I ordered but don't get! I would never recommend this company to anyone!
