mark E.
ON APRIL 03 I PAID FOR ENGINE FOR 2000…
ON APRIL 03 I PAID FOR ENGINE FOR 2000 F150 WITH 81K MILES , I PUT MY CLAIM IMMEDIATELY ROSE TRANSFER THE CLAIM TO WARRANTY DEPARTMENT , THIS ENGINE THEIR GET FROM KANSAS THAT'S WHY DON'T KNOW EXACTLY HOW COME BECA USE THE GUYS SEND PICTURES EXCELLENT POSITION AND FILTERS TO AVOID DETECTED THE ENGINE DAMAGED FOR TIME ON THE GROUND AND CORROSION FOR THE SALT AND AT THIS TIME ONLY JUST COME TO PICK UP AFTER TOO MANY TIMES CALLED TO ASK WHEN THEIR RESOLVE IT ONLY POLITES ANSWERS... ON APRIL 26 I PAID FOR ENGINE FOR 07 CHEVY COLORADO THEIR DID NEW MISTAKE BECAUSE THE SHIPPING DEPARTMENT CALLED ME TO ASK IF I ORDER TRANSMISSION FOR CHEVY COLORADO AND I TOLD THEM NOOO AND CANCELLED THE ORDER OTHERWISE THEY SEND ME THAT TRANSMISSION THE DELIVERY COMPANY CARSON CALIFORNIA CALLED ME ABOUT THIS TWO DAYS LATER AND SENDER BACK TO TEXAS AT THIS TIME THEIR HAVE THE MONEY REFUND AND MY CUSTOMER IS VERY MAD WITH ME IM APOLOGIZE WITH HIM EVERYDAY AND I DON'T HAVE MORE EXCUSES FOR HIS MONEY . ONLY ROSE IS A GOOD SALES ...THE OTHERS ONLY WORDS NOT SOLUTIONS
Response from Used Engines IncMay 8, 2023
Hi Mark, We are sorry to hear about your experience. We dig your order history and realised that there was some miscommunication with Rose and we processed the order for transmission when you needed the engine. We think this has been taken care of and we already took the unit back and refunded in full. You are one of our regular customers and the last thing we want to do is to disappoint you. From next time onwards, I suggest contacting our senior operations manager directly at 346-347-7548(Alan Gessler). Thank you.



