UscreenReviews of uscreen.tv

A horrible platform that barely functions. I've lost nearly half my subscribers after moving here from another well-known OTT service because I thought the grass was greener. Now I'm locked in a stupid year-long contract while they do nothing but make excuses and are often actively rude to me. STAY AWAY!! Plus this page is manipulated because they get negative reviews removed by claiming they're fake, otherwise the real rating would be in the 2s.

If your business isn't already super profitable, and if you aren't a subscription-based business, I would recommend you avoid this company and their predatory contract terms like the plague! We signed a 12-month contract with Uscreen at $799 per month under the Pro Plan. What we did not fully appreciate at the time was how rigid the agreement structure is and how limited flexibility is even in dire financial circumstances. Uscreen will happily drive your business straight into bankruptcy! Unfortunately, the platform sales people oversold and seriously underdelivered for our business type which is not subscription based. Nothing related to one-time purchases worked well, and many needed options for this purpose just frankly weren't available or were glitchy, and required other functions to not work correctly. In part due to the platform limitations, our business slid into severe financial hardship and became insolvent during the contract term. We reached out proactively to discuss modifying the agreement or negotiating an early termination. We were told that downgrades and cancellations during the subscription period are prohibited no matter the reason and that payments would continue to be required through the full term. While the contract does state this in writing, there appears to be no hardship provision, no early termination option, and no willingness to evaluate insolvency circumstances. For small businesses, that rigidity can be devastating. If you are a startup, a creator, or operating with limited runway, understand that this is a VERY fixed financial commitment regardless of your financial circumstances. Again, Uscreen will happily drive your business straight into bankruptcy. We notified them that we were insolvent, and continuing to make payments to their platform would necessitate that we file for bankruptcy. They just shrugged their shoulders, and said "sorry, there's no other option. We don't make exceptions." Proceed with caution and be certain your revenue can support the full year commitment.

The integration for the platform is awful. For payment processing you can ONLY use Stripe which has very high transaction fees. Integration to any other system is unbelievably challenging!! Through Zapier you have to setup AT LEAST 4 different zaps to get all the info. The only option is to upgrade to a paid plan but the cost is too high for the amount of transactions we are processing. Also, even when integrating, they only give you limited data, which means that basic fields are not included!! For example, if you're getting the payments through Zapier, you CAN'T get the person's ID! also the amount charged is sent as $451 instead of $4.51 - teeny tiny difference. DO NOT RECOMMENED!

Appalling Customer Service. I do NOT recommend their services in any shape or form. They have a standard line when you want them to implement into your website to enhance member experience. "We value your input and we will put this forward to the tech team". 2. They charge $6 for every subscriber you get and top of the annual fee they charge. Minimum USD 1000. Thats not fair. 3. Asked them to implement features for my site, they used the same line as above. I had to spend additional money outside of Uscreen. Overall, my experience as a user has been frustrating to get them to do anything of which nothing. They dont value you. I value my subscribers and I do whatever it takes and spend money to ensure I keep my clients. Uscreen don't value you and it's a cash money making business. Again, I do not recommend their business whatsoever. If you see their response, that is not true, they didn't specify what feature they added LOL. It's just a reply to show you they took action. they didn't return any emails back. My feedback still stands

I cancelled my account and had payments from my subscribers pending. Over 30 days later, I still haven't received my payment. Things happen, which I understand, but the problem I have is the absolute inability to speak to an actual person to get this issue solved. I can only communicate through email and then my email isn't answered until 3am and my issue is not being addressed - so, I have to rewrite my complaint to try to explain the problem and wait till 3am when I receive a response - that isn't helpful. Wash, rinse, repeat. It's maddening. While I was an active subscriber, customer service was great. Now, that I'm not, it's abhorant. I've spend several hours the last 2 days trying to get someone to help me. I've left messages on their social media. It is absolutely unethical to not provide a way to speak to someone with this company especially when dealing with missing payments. I'm still missing $200 that I am aware of, maybe more, and I have yet to receive any helpful information. I'm livid. Avoid any company that would treat customers like this.

I am getting a payment taken out my bank account and I haven’t got a subscription I don’t know how that’s possible

I have never signed up to this "uscreen" service yet they will contiuninely send me emails about "missed billing payments" of $99.99. I received about 6 emails in 20 minutes of eachother, even though i have asked every time to stop emailing me.

I have never signed up or used Uscreen but I've been getting constant emails from multiple different Uscreen accounts, saying my subscription hasn't gone through. Stop emailing me spam! I've never used your service.