UscreenReviews of uscreen.tv

I made a trial on the part of Uscreen 2 months ago and it happened that, despite I have disabled the subscription, Uscreen has contentinu to steal my money to date. I tried to ask for an explanation, but the only thing they tried to do is convince me to use the platform. But I don't want to use their service also because all the platforms turn out to be the same and aesthetically obscene! I have moved to another cheaper and more serious OTT provider.

I was billed $199.00 on 9/6/2022 then $199.00 on 9/19/2022 there contracts are $199 a month but they billed me in 2 weeks. wow double their contract.

I took a 14 day trial of uscreen on the 9th of January. I didn't like the platform because of extortionist charges. So, I cancelled within 10 days. I use a lot of SaaS products, so I was used to the process and I ALWAYS PUT AN ALARM ON MY CALENDAR, so I assumed that was it when I cancelled. Today, I logged into my bank account to find 2 months worth of payments to uScreen. So, I am assuming they had a glitch because I can't believe they would be stupid enough to intentionally not cancel accounts on request. Anyway, they saved my card details and kept charging me and would have continued to charge me had I not logged into my bank account. Every single software company emails you before the trial expires, and before every payment after you become a customer. And they DID NOT send me a single email to say that payment will be taken, and I have all my emails. So, this is 2 months in a tow. If they believe what I am saying is not true, PROVE IT. Because I can show you my mailbox. When I signed up for the trial, the cancellation was fairly straightforward. I logged in today, and recorded the whole process which I will publish so that you don't have to suffer like me. Most software or SaaS companies allow you to cancel the account by logging into the dashboard. It's fairly common in the industry. Uscreen insists on you emailing them. I don't get this. If a company is confident in its product and feels it offers great value, then why the desperation to put obstacles so that people have jump over barriers to cancel! More important people, don't sign up for ANY COMPANY that insists on card details in advance. Most companies nowadays don't want card details in advance. Look around, you will see I am right. I was stupid and and didn't believe their system would be this bad. One other thing you should know. Most companies like this will have customer support 7 days. Some will have 24/7 live chat. Even if it's not 24/7 chat, they will have email support 7 days, even if they don't have phone support. With Uscreen, as a PAYING customer, you will have to wait till Monday for someone responds to you. Imagine running VOD channel and something goes wrong and you are relying on people who do your IT (aka uscreen), and they are doing 9-5! I had no intention of going into all the problems I found with the platform. I had left after trying it, and just kept my opinions to myself. However, one of the worst things you can do to someone who gave you the courtesy of trying your product is to take money without permission, worst of it, not even a basic email to say that money was going to be taken, 2 MONTHS IN A ROW! I have since signed up for a platform where I am getting double the amount of videos, built in quizzes, iOS and Android app for less than $1500 per Year! uscreen prices for that would above $6-$10,000 a year. Just check with uscreen, they can tell you because I have the emails from uscreen support. uScreen, you need to refund me my money. It's the least you should do. Before you consider responding investigate this properly. Oh, one other thing. Does uscreen not care about its paying customers. If we assume for a second that I was a willing paying customer. The least a SaaS company "normally" would do is to check if that customer is logging into their account and if they are happy and if the onboarding has gone well etc. And the bare minimum basics like "have they uploaded videos or a site". That would have straight away given alarm bells to any customer service agent unless they are told to keep charging! I have not logged in after cancelling the trial within 14 days and never published it on a domain. That was almost 2 months ago. A few weeks ago I trialled Setmore scheduling app. Even though I did not proceed with them, I was shocked at how great the service was. They sent me emails to say why I wasn't logging in, and even called me twice to see if I needed help. I work in IT, so I know these are automated in their workflow, but even though I know this, I felt they appreciated my business. So, even after not using them, I would happily recommend them in the future because they made me feel valued. I think Setmore plans start at about $10 a month, and you guys start at $100 a month, so uscreen just ignores its customers. Business must be too good!

Die Firma ist wirklich eine Katastrophe. Das geht gar nicht, dass sie einfach 99 $ abbuchen, wenn ein Testaccount abläuft. Die Kunden werden einfach verarscht.

They get you to pay $200 you load all your content on then when you request the apps to load onto Roku etc they then tell you ist another $950 to $2000 are they having a laugh. Plus it took them 3 weeks to even reply to my app request. Honestly total con and rip off just wasted 3 weeks and $200

Please do yourself a favor and stay away from Uscreen and PJ, as he likes to aid businesses to break the law in order to keep his products. He threatened to sue me if I did not play to his game.. Bring on the lawsuit... hope your coming to Canada. I have alerted the police about this company and our government. We were under state of emergency and PJ told me on a recorded line to break the law and get him documents that could of been provided when things resume but no PJ likes to break the law. STAY AWAY FROM THEM!!! I can't wait for the judge to hear the recording of this man telling me to break the law and COVID-19 is no big deal!

Automatically subscribed my Paypal account and stole money from it. Requested a refund through Paypal and it was declined. I don't have an account with them nor have I ever heard of them.