US Car SeatReviews of uscarseat.com

Simply awful experience. Seat covers were not made to fit my Mercedes. As previously mentioned, the 100% Refund is only if you ship the item back to China at your expense. Over $400 postage. PayPal was no help either. Back in July, support offered me a 50% refund but kept giving me excuses why the refund wasn't processed. It is now Nov and they won't respond to my daily messages at all. UPDATE!!!! After posting this review, US CarSeat without any explanation sent me a 100% Refund. WOW Only took 4 months.

Probably a well disguised scam. Never received my order. When contacted "customer support" replied never received my order. They do no answser the phone. Hope you didn't get dinged too bad

I ordered a custom fit dash mat for my 21 Ford F-150. I received my dash mat almost a month later from Thailand. The dash mat was the wrong size. I sent them an email explaining to them w/ pictures showing them the dash mat did not fit my truck. When I asked for replacement they told me they didn't make it anymore. I asked for my refund and they said they would only refund 10% of what I paid for it after numerous emails back and forth I eventually settled for 75% refund. I requested a steering wheel cover instead to put this dispute to rest it was cheaper than the dash mat and they still refused. I tried to contact their Colorado office they claim they have but all my calls were forwarded to Thailand.

Do not waste your money. I bought because their website appears to be a us company. It is not. I ordered custom floor mats and seat covers for my son's car. None of them fit and they came in a million pieces with no instructions on how to install. I paid extra for an easy exchange if they didn't fit and they still want me to pay for shipping (to Thialand) which will cost more than I paid. I am very disappointed and upset that I wasted all this money for nothing. Terrible customer service and not willing to do the right thing.

Don't order here. If smart you won't waste your money. Buy an exchange want to use it? Nope you have to send back to Thailand which cost more then what you paid. What a warranty same..send back cost over 200..nothing but a scam.

Product does not fit. Very bad customer service. Don't stand behind the product.

Beware before buying. They are expensive, and their products don't fit the required measurements, and then when you ask for a refund or the correct items, they provide 30% discount so you have to pay again. I ordered a Telsa Model Y mat; they sent it to Australia, where the car is right-hand drive and NOT LEFT. Simple common sense was not applied and not they want me to pay again to buy the same mat.

I wanted to buy a set of floor mats for my SUV, and shopped around and saw how expensive they are. Rather than paying $300.00 plus for the well known ones I chose to go with US CarSeat for $180.00. When my Wrapped up package instead of a box ,I thought I was unwrapping King Tuts body with all the tape and wrapping . The mats were not what i was expecting by far , and after laying them out for several days trying to get them to lay flat was not helping . The mats came with some Velcro and plastic clips that I guess were to help hold them down . I wasted my money ,hope you dont do the same!!!!