US Car SeatReviews of uscarseat.com

I bought a floor mat for my car on February 22, 2024. It arrived on March 4th but unfortunately, it was not what I expected. The product was advertised as 'High Class/Luxury Leather,' but it turned out to be made of PU-Leather, which is not what I wanted. I immediately contacted the seller to return the product, but they refused, claiming that they had guaranteed PU leather (leather-like). That claim was not in the advertisement, and I would never have bought PU Leather (aka Pleather). After 11 days of back-and-forth emails, the seller finally provided me with a return address located in Thailand, I found this odd. I also discovered that another customer had returned a similar product to the seller for a 100% refund, but was only offered a 50% refund instead. It seems to me that this company is dishonest and untrustworthy. They are now offering me a 15% refund to just keep it. I believe they are aware that they falsely advertised the product and are unwilling to accept it back. I will be filing a complaint with the Better Business Bureau and the Federal Trade Commission due to the misleading ad/false advertisement by this company."

Using this company is highly recommended. When we recently required assistance to make sure we appropriately relocated the car seat into a different vehicle, we received the same great customer care that we had when we purchased our car seat in January of this year. Since my kid has always been on the little side, we talked about her height and weight when we got the car seat so I could make sure she would be safe. It was also her hatred to get in the car. After discussing our alternatives and determining which would fit the two cars we wanted it to fit into, we decided on one in particular. When we first met, nothing seemed too much bother. My daughter looked so much more at ease the moment we tested the seat.

What a wonderful experience. large showroom with every seat available for viewing and testing. all models and brands together. Despite my indecisiveness, the staff member with whom we had the appointment was incredibly informed and understanding! Not a single push toward pricey brands or accessories. totally objective, centered on your requirements and the best fit for your car. thorough familiarity with every vehicle. showed off how to securely fit the seat. Very happy

They took my money and never shipped me the product. I had one payment left and now they are trying to hurt my credit. They are a complete scam.

They sent covers that did not fit. They looked like maybe they fit in a golf cart, I ordered for an SUV. No one answers the phone when you try to reach out to them, just a machine, finally i got a hold of someone via email and they refused to take any accountability

Ordered custom car covers through their website. Specified Year, Make, Model and Trim. Paid $300. Took them a month to ship. Product arrived haphazardly wrapped but in good condition, proceeded to install. Front seats don't fit, can't button them up, looks like crap. Did not even try the rear seats. Asked for a full 100% refund per their website rules. Here is where it got hairy: they offered a discount on next purchase and a 25% refund on mine, so "I can give them to family" I said I will never buy from you again and I don't have a family, please return my money. Every email interaction they would increase the refund: 30%, 35%, 40%, 50%...Got tired of the back and forth and requested a refund from my credit card issuer. Took 3 months but finally got my money back. The useless car covers are sitting in the garage...waste of time, money and effort. Do NOT buy from these guys, they are scammers. Read the rest of reviews here. I wish I had prior to ordering my covers.

When ordering, you are asked for the Year, Make, Model, and trim of your vehicle, because the car seat covers are custom-made specific to the vehicle. However, once receiving my order and tried to install, they were clearly too small. The headrests in my vehicle and the covers were completely different shapes and we could not get anything to fit. I contacted the company immediately, but since they do not answer the phone, had to be via email. I sent them pictures and videos of me and my husband struggling to get the covers on - which we were never able to do. They did respond to my email in a timely manner, and told me to keep the covers (suggesting that I give them to a friend or family member) and they would give me a 10% refund and a 10% discount coupon on a future purchase. I then explained that if the "custom" covers specifically made to fit my vehicle do not fit, how would they fit a friend's vehicle? I do not want a 10% refund, I want a full refund, or seat covers that fit my car. The 1-800 # they provide does not go through , and the 24/7 Customer service number goes to voicemail with the promise that they will call you back. Do not buy or you will regret it.

They get one start because ZERO stars is not an option. The minute I received my order it was not the color I had wanted so I went back to my confirmation email and saw the wrong color was selected. I emailed customer service immediately. When i received a response at 2:30 in the morning I realized that I was not dealing with a U.S.A company even though the shipping return address comes from Jamaica, New York (Queens). So i was honest in my email stating i believe I made an error in my order, for two days the back and forth of Customer service requesting pictures of the shipping label and then the product (which, by my pictures had not even been taken out of the box yet) Just for them to send me an email stating "we will only accept the return/ refund policy applies to damaged/ defective items only. and We understand that returning the item for an exchange can be time-consuming and incur additional costs and waiting time. So I hope you will consider the situation continuing using the product". Why would I waste my time back and forth emailing and taking pictures if using the product was even an option for me. They do not match my car at all and they are UGLY.