Angie Gilmore E.
I had the worst experience with them…
I had the worst experience with them they told me that all I had to pay was $250 with $100 down and the rest at the time of delivery I talked it over with my husband and he was fine with it. So I called Samantha Clark back I paid the $100 down expecting to get my car back the next day. I called to get the information on the driver because I needed it for the company that had my car. First off they never had a driver on had to get my car so I had to wait for the information. By the time I got the information of the driver it was a half hour before the scheduled appointment time then they told me I needed to pay an extra $500 to the driver because that was his fee! I had canceled my order with them and demanded my money back! Samantha Clark had told me that I would get my money back in 4-5 business days it has been almost a week and I still don’t have my money!! I tried to call but know the number is no longer in service!! DON’T USE US CAR-GO FREIGHT THEY ROB PEOPLE BY KEEPING THEIR DOWN PAYMENTS!!!
Response from US CAR-GO FREIGHT LOGISTICSSep 19, 2025
We are sorry to hear about your experience. We understand the frustration caused by the delay in pickup and the miscommunication regarding pricing. As a broker, we work with carriers to arrange transportation, and sometimes carriers adjust pricing based on factors like availability and route demands. We regret that this led to an unexpected change in your quote. Regarding your refund, we have processed the return of your $100 deposit, and it should reflect in your account within 5–7 business days. If you have any further questions, please reach out to us at [email protected] or (888) 249-8840, and we will assist you. Thank you for your feedback. We are continuously working to improve our service.


