US CAR-GO FREIGHT LOGISTICSReviews of uscargofreight.com

Response from US CAR-GO FREIGHT LOGISTICSAug 18, 2023

We're genuinely sorry for the frustrations you've faced. We understand your concern about the refund process, and we want to assure you that the refund has already been initiated. Refund processing can take some time to reflect on your original payment method. Regarding the pricing, our estimates are outlined in the contract, and industry prices can fluctuate. We apologize for any inconvenience and are committed to resolving this matter. We take your feedback seriously and aim to provide a resolution that's fair for both parties. If we were thieves, we wouldn't have responded to you or initiated any refund. If you have any further questions or concerns, please don't hesitate to reach out to us ([email protected]).

Response from US CAR-GO FREIGHT LOGISTICSAug 18, 2023

"Your appreciation for our collaborative efforts and expert support is valued. We're here to assist anytime. Thank you."

Response from US CAR-GO FREIGHT LOGISTICSAug 17, 2023

We apologize for the frustration you've experienced. We're genuinely sorry that our service fell short of your expectations. Our intention is never to bait and switch; we believe in transparent pricing. It seems there was a breakdown in communication, and for that, we apologize. We did provide a driver and attempted to complete the work as agreed, and we refunded $150 your deposit in acknowledgment of any inconvenience caused. We want to address your concerns directly. If we were engaged in any scam, we wouldn't have provided refunds or services. We value your feedback and are dedicated to improving our processes for a better customer experience.

Response from US CAR-GO FREIGHT LOGISTICSAug 2, 2023

We're delighted our collaborative efforts made a positive impact. Effective communication is our priority. Your feedback is valuable; we're here whenever you need assistance.

Response from US CAR-GO FREIGHT LOGISTICSJul 26, 2023

We deeply apologize for the inconvenience caused by the failed pick-up and delayed refund. Your frustration is understandable, and we are working diligently to process the $220 refund. We assure you that you'll receive it within 3-4 working days. We value your patience and trust, and we're committed to resolving this matter promptly. Please feel free to reach out to our customer support team for any further assistance. Thank you for bringing this to our attention.

Response from US CAR-GO FREIGHT LOGISTICSJul 21, 2023

We deeply regret the negative experience you had with our services. Our team is disheartened to hear about the issue with the price increase, and we understand how frustrating it can be. We want to be transparent and assure you that price adjustments are influenced by various factors like gasoline prices, tolls & taxes, and varying routes. Regarding the $100 voucher, we apologize for the oversight. We have now re-sent it to your email address ([email protected]), and we hope it helps make amends. Taking your feedback into account, we have addressed the situation with the agent to prevent such occurrences in the future. We truly value your business and hope you'll give us another opportunity to provide you with a better experience. Thank you for bringing this to our attention, and we'll strive to improve our services moving forward.

Response from US CAR-GO FREIGHT LOGISTICSJul 13, 2023

We deeply apologize for the negative experience you had with our company. As a brokerage firm, our role is to find the most suitable carrier to transport your vehicle, and it is clearly stated in the contract that we act as intermediaries. While we strive to ensure smooth operations, occasionally unforeseen circumstances can impact the availability of carriers. Regarding the price renegotiation, it is important to note that pricing can fluctuate due to market conditions and various factors beyond our control. We understand your frustration and have promptly issued a refund to you. We apologize for any inconvenience caused and appreciate your feedback as we continue to improve our services.

Response from US CAR-GO FREIGHT LOGISTICSJul 5, 2023

We sincerely apologize for any misunderstanding regarding the pricing. At US Cargo, we strive to provide transparent and accurate quotes to our customers. We understand the frustration caused by unexpected changes in pricing. We would like to rectify this situation and regain your trust. Please reach out to our customer support team so that we can discuss your specific requirements and find a mutually agreeable solution. We value your business and are committed to providing exceptional service. We appreciate your feedback and the opportunity to make things right. Thank you for considering giving us another chance. Please reach out to us ([email protected])