Thomas N.
Company Errors but No Refund
In its acknowledgent the company misidentified the client; it did not identify me as the client but rather a third party, and indicated that it had made other errors in its processing. When I informed the company and asked to cancel the transaction and receive a full refund, the company refused, saying that it would keep 2/3 of the payment notwithstanding that it did not even identify the correct client. This seems to me to be an extremely shady business practice. I have been forced to contact my credit card company to dispute any charge. I expect to report this company to Oregon authorities who enforce the Unlawful Trade Practices law.
Response from US Birth Certificates & Vital RecordsJul 1, 2026
Hello, We are truly sorry that your experience did not meet your expectations. This is not the level of service we aim to provide, and we understand your frustration. We do not have sufficient information to address your case with the attention it deserves. Therefore, we will contact you privately if we have enough data in our records to identify your case. Meanwhile, if you would like us to review your case in more detail, please feel free to contact us here: US Birth Certificates & Vital Records .com/contact-us. We will be happy to assist you. Thank you for sharing your experience. Kind regards, US Birth Certificates & Vital Records Team