USA Vein ClinicsReviews of usaveinclinics.com

It's unfortunate really. The ladies at the office I visited are so nice! This place is deceptive.... extremely Any and all calls you make go through a call center and not the actual office. Getting in contact with the office is way more difficult than it should be! On top of this, the amount of notifications sent are disgusting. I would recieve 4-10 text messages and multiple calls for appointment reminders/confirmations. It is very much SPAM. They also will charge your personal debit / checking account WHENEVER THEY WANT. I had a random transaction for hundreds that I did not authorize. I didn't receive a bill for this. No email, no text, no call. They just took it. Then when you do call and try to speak to someone about it, they are very rude and belittling in their billing department. It is absolutely despicable and disgusting! They do not help at all. This company is money hungry and does not care about the patient. I have canceled any appointments I had in the future and absolutely refuse to return.

Went for initial appointment. Had an MRI done on my legs. Computer down, never got the Dr consultation. They just scheduled 8 more visits all in one shot. After notifications that I would not return they charged me $250 "no show" fee. Tried talking to corp Mgr. No response 🤬

I would have given no stars if possible. For the consultation, the doctor came out to the waiting area and introduced himself as Dr Steven Cohen from Chicago. He did a lot of talking and I found out he was an oncology surgeon. Not vascular. That should have been another clue but I assumed he knew enough to do what I needed done. (Yes, I’m stupid for trusting). I had my initial ultrasound by a very good technician. Dr Cohen came in the room after and briefly described what the plan would be to treat my veins. I received a printed out schedule of 4 procedures and follow up visits. The next week I arrived ten minutes early and waited. I must add that there is no reception desk and the place still looked like it was not done physically. I walked the dark halls looking for a person to acknowledge I was there. I ran into the nurse who told me to go back to the waiting room. About 10 minutes later Dr Steven Cohen came out and told me there had been a mistake in “the system” and 3 patients were scheduled at the same time and I would have to wait over an hour or so.He told me to go shopping for a while. I had taken that time off work so I didn’t feel like shopping. He said I could reschedule, wait, or cancel. He then went back to whatever he was doing down those dark halls. I went to my car and called the main number I had been given 855-444-5975 and told them I was at the office and explained I couldn’t wait for my appointment and was highly disappointed at how I was being treated. I told him I need to cancel this appointment and any others moving forward.They rescheduled me for June 30. I canceled that as well. Now I received notice they charged my card for a “no show!” I immediately called the number again and spoke with Henriquez and explained to him everything that happened. He told me he was sorry about my experience and said they would reverse the charge. I’m waiting to see if this happens. This place is creepy. On the outside it had bright window pictures with also the words “walk ins welcome”? You walk in and a very loud buzzer goes off but there’s no reception desk. You sit you wait. At some point a tech comes out with her tablet and goes through everything with you. Then after much to do about the computer system not working properly, a very good tech brings you to a room and does the ultrasound. Then the doctor comes in and all seems normal. Till you go back for the first procedure. It’s such a disappointment.

Referred to USA vein clinics after my Vein Clinics of America office closed (told they were bankrupt). Vein scan was conducted same as years before, Dr. and tech were very helpful considering they were understaffed and had not even had time to eat lunch. Dr. recommended course of treatment and set appointments for me. My insurance sent me a letter letting me know that the Dr.was out of market and would only cover at their out of market rates. Letter also said this rate was not guaranteed. I called my insurance, they recommended I find out what procedures would cost so I would have an idea what I may owe if insurance didn’t pay. Started calling USA Vein for info. 3rd “customer care rep” sent me to billing department. No one would tell me procedure costs and kept trying to get me to pay my scan bill over the phone. Told them would not give cc# over phone and asked for paper bill and gave my address as requested. Tried calling number on emailed invoice for scan and number was not in service. After reading reviews here (wish I had researched sooner) i decided to not get in any deeper with this company. Made phone calls for 4 hours trying to cancel upcoming appointments before 48 hour “no show” window. Recorded all of the calls: put on hold multiple times until they hung up on me, transferred then hung up on, lied to by 2 reps who said they had canceled appointments (I stayed on phone till they sent me confirmation, one sent me another text of my treatment plan and the 2nd rep sent me a screen shot of what appears to be their reservation system showing the wrong dates and times). Finally got 2 texts about cancelled appts. from Minnesota Medical. 3 days after giving my address for billing, received a call wanting me to give my cc# over phone, told him I am waiting for paper bill “we are a paperless company”. I will be getting a prepaid cc to pay my scan bill. Caller told me he would be calling me back today until I have paid.

I worked for vein clinics of America before it got taken over by USA vein clinics and ever since then it’s just been going down hill. They don’t care about what is actually going on with the patient they just want to sell them a treatment plan. They don’t explain what is going to happen and they don’t tell you how much they’re going to charge until you finish with the whole appointment even then it’s only an estimate so they’re still a chance you’re insurance could charge you more. Just don’t go there to any USA vein clinics you’re better off anywhere else.

This company needs to go back to Kindergarten & start over. The staff at the clinic I visited is great; it’s the big wig greedy corporate crap that needs to be dealt with. They better watch their P’s & Q’s—the word is already out regarding their awful / terrible protocol. Shape up or ship out—people have enough garbage & aggravation in their lives; don’t need any more.

I finally got my refund. After MONTHS of getting the run around from USA Vein Clinic I filed a claim with the Illinois Attorney General (easy to do online) and they were great to work with. I filed with Illinois because that is where USA Vein Clinics home office is located. I do not live in Illinois and they still helped me. My situation was very similar to other complaints on here. If you are owed money and getting nowhere try this. My issue was resolved in just a few months.

I had a vein scan procedure on 09/21/2022 and I was charged in advance $357 via credit card for the date of service. They billed my insurance for the date of service and according to Insurance my out of pocket should be $25.66. USA Vein Clinics owes me a refund of $331. I have called them multiple times. I spoke with Christian, Joe, Felix Sanchez and all they says is that refund is waiting approval. Feliz Sanchez called me on 05/03/2023 (after 5 months from my first call) asking for copy of the insurance statement and the same was sent on the same day. He mentioned he would call me by 05/06/2023 and until now nothing. I have called him and the billing department other 3 times and sent other 2 emails with no response. There was another two procedures on Nov/15 and Nov/28 which I should own $31.64 but never receive a billing via mail. On the phone with Felix Sanchez on 05/03 I agreed with him he should discount this amount from refund I should be receiving and nothing still. I have also emailed wecare team and copied them on all the emails to the billing department and not a single response or feedback either Appreciate support