USA Vein ClinicsReviews of usaveinclinics.com

Do not go here!!! I was a patient of Vein Clinics of America and had an absolutely wonderful experience with each appointment, so organized and easy to work with. Ever since they were bought out by USA Vein Clinics every appointment has been a total disaster! Things like confirming my appointment to then show up and the office is closed, not transferring my medical records over between companies and not knowing what procedures I was supposed to be having done. The other day I showed up for an appointment and was there for 2 HOURS and never even got taken past the waiting room. When I call their customer service number, I speak to a different person every time and am told the exact same thing (that they are sorry for the inconvenience and can reschedule my appointment). I was supposed to have this appointment back in October. It is now December and still have not been seen because of the company's complete lack of organization! I plan to tell anyone who asks to definitely not go to USA Vein Clinics!

Worst medical experience of my life. While the Doctor was good at doing the initial job on one leg. Imagine having appointments that you scheduled months in advance cancelled within 24 hrs and within 30 minutes after you have already had one leg operated on. The office told me it was important to schedule the second surgery as close as possible to the first surgery. Now, after the total screw up, I confirmed with the doctor that it is not necessary to have them scheduled so close. It would have been really nice to know their office was going to be closed the day my 2nd surgery was scheduled on (less than 24 hrs after the 1st surgery) instead of finding out immediately after they did the first procedure. Then, when you talk to their foreign call center, they actually lie to you and tell you information that is totally inaccurate, like you will have to start the process all over with a new doctor. Also, telling lies about confirmed appointments and saying they spoke with the physical office in Kennesaw, when they didn't. After paying quite a bit in money, taking off work for initial appointments, and having half of my legs operated on, it is definitely not worth the stress. I probably had a new varicose vein pop out due to the stress! If you have a job and need to take time off work for these appointments, just know you look like a fool when the time you have scheduled off months in advance gets cancelled within a day the procedure is scheduled on. Then, it may get cancelled AGAIN within 30 minutes of the procedure, as it did to me. Lastly, you receive actual confirmation that their call center actually lies, blatantly lies. USA Vein Clinics- Two Thumbs down I wish I never would have went. A total waste of time and money. Also, know that some reviews prior to 10/1/2022 are for Vein Clinics of America, which was awesome. Now, many of those have transferred over to USA Vein Clinics and by "USA" they mean much of the staff you communicate with will be outside the USA. It looks like based on other reviews this is happening to everyone. Their response is so generic too as they want to resolve issues as a collective, but take no responsibility for the damage done and or losses incurred. What great proposed resolutions! They want you to call the people and talk to them, when it is their poor ability to handle calls, communicate, and manage that has caused the situation. Rather than exacerbate the problems, just give up and stop screwing people over, please. I get a enough scammers calling me everyday. I don't need to solicit them. *Update 11/30: So, no call was received from this so called company yesterday. I did email them, without a response. I called them and spoke with someone who told me the issues I experienced were related to their system not being updated. Great! In my opinion this company has based their model on the Mike Judge movie Idiocracy, when Luke Wilson goes to the hospital.

The poor level of customer service has been shocking. When my local office was Vein Clinics of America and I could call them directly, customer service was good. Since they were bought out by USA Vein, I have called and emailed no less than 10 times since September trying to get communication to and from my local office. After three months of trying unsuccessfully to get help, I guess I have no choice but to start over with another provider.

They canceled my November 10th, 2022 appointment with no explanation. Every time I call to reschedule I get excuses on why I can’t get a new appointment. They had great customer service when they were Vein Clinics of America…since the merger their customer service/scheduling department us poor at best. Leaves patients that are in the middle of their treatment program in a horrible situation.

USA vein clinic bought out Vein Clinics of America. From the start, the experience has been horrible. The previous staff of VCA was amazing and the provider was excellent. Now, a patient is no longer able to reach anyone directly at the clinic. It all goes through a call center which I'm certain is located in another country. No one knows anything at the call center regarding already scheduled appointments. They randomly cancelled my appointments without notification. Have closed the clinic numerous days a week, even cancelling appt's the day of since there is no staff to provide care. This place is extremely unorganized and does not give a patient any confidence in their ability to provide good care. I am in healthcare and based on the experience so far and the way that USA Vein clinics runs their organization, I've cancelled all appointments. I'm just glad I was able to see this prior to getting my treatment started. Do not go to this place for any care or treatment.

Ever since USA Vein Clinics took over Vein Clinics of America, my experience has been absolutely horrendous. You can no longer book appts with the office, you have to call the call center and wait forever for someone who doesn't speak clear English and doesn't always understand what you need to make an appt for. Twice I've made appts only to show up to the clinic and my appt was not on their schedule. I had a appt today for follow up injections, only to arrive at 8:30am and be told they didn't have an Ultrasound tech. Apparently the tech was just told that morning that she needed to go to The Woodlands office from Dallas, a 4 hour drive! I do not place any blame on my doc or his office staff as they are at the mercy of the Corporate operation. If not for the fact I'd have to start all over at a new clinic I would kiss this clinic good bye. Get it together USA Vein Clinic. I will not hesitate to warn anyone I know to stay away from your facility.

I am shocked that this company manages to exist, given their incredibly bad telephone customer service. I made an appt, but the company was unable to tell me whether my insurance would be accepted, and instead put me on hold for 30 minutes while passing me back-and-forth to 4 other csr's. At least during this time period I have been able to read every review about the company on TrustPilot, and thus I feel completely comfortable in cancelling my appt and leaving this review. Bottom line--I would not trust this company to provide medical care for me or for any of my loved ones.

To all those out there who are planning on having a Uterine Fibroid Embolization,any surgery or procedure because my wife died so think twice. My Wife had this procedure done by Dr Samuel December 30th 2021. January 1st 2022 she contacted him by via text complaining that her stomach,back,both legs and even the incision area feels like they are on fire and that she is in a lot of pain. He asked a few questions and agreed to send a prescription over to Publix. Tuesday January 4th my Wife reached out to Dr Samuel again by via text and told him that night her leg began swelling and that morning mucus kept draining from the incision area is this normal, He said no that isn’t normal. I’m OFF this week but I think you should go in to have them ultrasound your groin area. January 6th she texted him again saying i guess this is why you don’t want to call it a surgery so you don’t have to check or show anymore concern for your patient. This is such lousy service on your part. Dr Samuel replied:That is completely unfair. I am interacting with you directly during my WEEK OF VACATION in an attempt to help you. I asked you to go in to get checked, did you not do that. My Wife reply YES I have made 2 trips to the ER because the incision wound is bleeding out of control and I don’t know what else to do you need to fix this. The Dr’s at the hospital had a code red with my Wife trying their best to stop the bleeding and while’s in the ER one of the Doctors said out loud in an angry voice ( The Doctor who started this F*** needs to come and fix it. Dr Samuel NEVER ONCE came to the hospital to see my Wife and as a result my wife passed away because he caused damage to her artery.