USA Vein ClinicsReviews of usaveinclinics.com

This company is the WORST - they lie, mislead, refuse to provide services that have already been paid. I was a Vein Clinic of America (VCA) patient until it was sold to USA Vein in October - that is when everything fell apart. Calling them is USELESS - no one takes ownership. They have put my health at risk. I paid $2,636 out of pocket in July 2022 and want my money back NOW. They make appointments just for you to show up and they say they do not have you on the schedule. The entire waiting room shook their heads in agreement as they had the same story! Twice I went and the doors were locked with a note on the door to call for a new appointment. Even their doctor quit. UNACCEPTABLE. They belong behind bars - they have violated security and HIPPA laws as well. They are predators on seniors and those needing medical care. I am beyond words....it is just impossible to articulate sufficiently. I need someone with an authority position to contact me to resolve ASAP. I am in the Dallas, TX metroplex. UPDATE - I have replied to the wecare@usaveinclinics as you suggested - but I have little faith that this will accomplish anything. Your response magnifies why your organization has such poor service. You put it on me to make further contact rather than you taking ownership of the issue. Incredible and sad. UPDATE - Still no response. They don't care about their patients and have no regards for ethics. You get nothing but canned responses and no action. Seriously, they belong behind bars just like other thieves.

If I had the option to pick “0 stars,” I would have. BIGGEST waste of my time. Horrible horrible horrible organization. Wouldn’t wish them upon my worst enemy.

Sadly, if I could give them 0 stars, I would. I originally went to what I thought was Vein Clinics of America. When I entered, they informed me they had been taken over by USA Vein Clinics. They didn't seem to know what they were doing and rushed me through different questions, telling me what I "had to say." At the end they could not give me an estimate of how much their services would cost. They told me to contact my insurance. Upon doing so, my insurance told me that USA vein should have given me codes for which procedures would be done so they could determine that. But upon calling, USA Vein could not give me any codes. Finally my insurance called USA vein for me and called me back after trying for an hour, saying they could not get any answers from USA Vein either! Despite my misgivings, I went to a second appointment to do the ultrasound. This appointment ended up taking over 2 hours while I sat there and we went through the same questions as the first visit, but this time on an Ipad. They told me on the first visit that I wouldn't need to wear compression hose for insurance to pay for it. Then the second visit they told me I would actually need to wear them for 3 months. I left confused and unsure what I was supposed to do, but figured I would wait three months and they said to call them at that point. This clinic is 30 min from my house, but one day several weeks later, I happened to be driving past it and when I looked, they had shut down! No notice, no letter, nothing. I am not sure how long I would have waited before trying to figure out why nothing ever happened to treat my problem! I have now gone to a new clinic, where they did everything in 1 hour that it took USA Vein to do in 2 appointments and 3-4 hours. The worst part is that you can never get a hold of anyone at USA Vein! If you call, they transfer you to multiple different people, but no one knows anything! I am still trying to get them to refund the money my insurance paid them so that I can go get the ultrasound done at my new clinic since insurance won't pay for the same thing twice. The first time I called, after explaining my issues to multiple different people, they finally told me I had to call back after Jan 2, 2023 and that no refunds would be issued till then. When I called back, after talking to multiple different people, the one who said he would help either hung up or dropped the call. Upon calling back, I was transferred to multiple different people again, even though I always asked for the same guy by first and last name and extension. I would strongly advise anyone to avoid this place.

I visited USA Vein Clinic in Hallandale Beach, Florida and after going to about 10 - 12 treatments I'm left very dark veins in my legs which are permanent. It's almost a year since the treatments and the veins are still very dark. Mind you, I started with no dark veins and ended with my legs looking worse after all treatments which on a scale if 1 - 10. The pain during the treatment was 10+. I would NOT recommend this company at all!!! I won't even go into how they try to overcharge you as the patient!

I do not recommend this provider. USA Vein Clinics, why did you have to go and mess up a good thing? It seems like the level of service has gone down. Suddenly they aren’t required to sonogram my legs unless I report pain… so why was I called to schedule a yearly check up if you’re not going to do anything? They also said they would have to send me to a location in another state to get spider veins treated. On top of that, the cost of the procedure went up. I received high quality treatment prior to the merger. The doctor and staff were wonderful. Most of the previous staff left after the merger, which I think is extremely telling. I’ll be looking elsewhere for treatment and I hope anyone reading this does the same.

I was told insurance would cover my treatments and when I got home after the consult the paperwork said i would have to pay $8700 out of pocket. I cancelled all the appointments and then they charged me for a no show. I called numerous times (at 10 so far) and everyone assured me my appts. were cancelled. I just looked at my cc statement and there are over $500 in charges that occured within two days of one another. I DIDN'T HAVE ANY TREATMENTS!!!! I WANT MY MONEY BACK AND I AM CALLING MY LAWYER!

DO NOT GO THROUGH THIS COMPANY!!! If I could give zero stars, I would. I had 3 vein surgeries with this company. Their scheduling department and billing departments are a HOT MESS! Example- I would get 2 reminder phone calls in the same day, about my appointment the next day, only to get a 3rd phone call that said we'd have to reschedule. Well, I had already taken a 1/2 day off of work for the appointment. NOT OK! A couple of the times I was told it was because my insurance wasn't approved yet. I finally called my insurance, out of frustration, and they told me they had approved it a month prior!! After things like this kept happening over and over and over, I was fed up. I decided I was going to look elsewhere. I called and told them I no longer wanted to complete any more treatments. I told them to cancel all future appointments. I was done!! Then, days later, I received a text alert reminder, about my next appointment. It said to click yes to confirm. Obviously, since I'd already canceled over the phone, I replied NO, immediately. (Notice how "no" wasn't even an option in the automated text.) 2 days after that, I received a reminder phone call, for my already canceled appointment, for THAT DAY. I told her I had already canceled over the phone with a representative and also replied NO to the automated text. She said "ok". The next day I received an email for a $75 late no show fee! WHAT?!?!? So, I immediately called the billing department to tell them what happened. I was put on hold so she could check it out, and then I was disconnected. I tried calling back, it happened again. I called the next day, happened again. THIS CONTINUED TO HAPPEN THE NEXT 3 TIMES I CALLED. I finally had to open a dispute with my credit card company to get my refund. So, between the scheduling department repeatedly canceling and rescheduling my appointments, then getting charged for an appointment I had canceled, then being intentionally disconnected when I try and dispute the charge with them, I would not give this company any business!!! Go to a doctor or practice who is legitimate!! THIS COMPANY IS SHADY!!!

Besides the ultrasound technicians going above and beyond, the corporate aspect of this company is an absolute disgrace. Undervaluing it’s employees is putting it mildly. Not only does the call center send you to clinics that no longer exist, but they overbook patients as well. Furthermore, it’s employees are underpaid and do not have any health benefits package. As a woman who is nearly 80 years old, this is unacceptable. What happened to word equality? Humanity? USA Vein Clinics will be hearing a lot more from me. I hope this review has helped at least someone realize they can receive better care elsewhere.