USA Vein ClinicsReviews of usaveinclinics.com

Since USA Veins Clinic has taken over you can’t speak to a doctor or nurse assistant at the office. All calls are routed to a call center who are no help for existing patients except to make an appointment. Before this buy out, you could call the office where your procedure was done and ask for a nurse to call you regarding complications your having. I had before what turned out to be trapped blood after my procedure and called and was able to get seen the next day. Now I’m having what I think is the same problem and I can’t get past the call center. I had to make an appointment 2 weeks from now. Very disappointed with the change.

I started with in May of 2022. Although my insurance had given me the wrong information. They rectified the situation, paid the 2600, and I had paid $425 out of pocket. This $425 was to be refunded to me. September 20th, they said Jose the Supervisor stated the refund was due back to me. So here we are 2/6/23 still no refund. the run around and BS. i WOULD NEVER, AND WOULD NOT RECOMMENDE ANYONE TO GO TO THIS BUSINESS. I sent in numerous mail correspondence, over 20 emails. still no refund

This company holds over $4k of my money that they overcharged me and refusing to give it back. The worst customer service ever, I never thought in my life that this kind of theft would be allowed in the United States. They are not disputing the fact that I have a huge credit on my account, just simply making up excuses for 4 months now why they are not ready to refund. Avoid them like plaque!

Horrible company to work for.. If I could give them a zero star I would . They are never reliable on communication..they are a corporate company located in Illinois. The owners Dr Flora Katsnelson and her partner/husband are some of the worst employers I have worked for. I honestly do not know how they are still in business. They work fraudulently to make sure people get treatment that are not necessarily qualified for due to their condition. IE: when the ultrasound texts are trained. They are trained to just make the vein look bigger than it is to have it covered by insurance. In order for their company to make money, they are falsifying numbers to have insurance companies pay for procedures to be completed.. it is a very shady business. I had the unpleasant experience of working with this company. They also send you to different states for training which they pay for. However, you are in charge of paying for all of your meals and travel and then are reimbursed at some point which can take 2 to 3 months to get that reimbursement done. It's just not a good company to work for. The doctor's and US techs are all working for this one company that is making them do things they shouldn't be doing.

I have been a patient of a wonderful doctor of the previous Vein Clinics of America and could not have been happier. Unfortunately this new merger with USA Veins is a living nightmare. I was scheduled for Monday and Tuesday of next week for follow up injections and got a text yesterday to reschedule my appointments that they changed WITHOUT EVEN CONTACTING ME!! Here’s the best part, they scheduled me for 2 Sunday mornings at 9am and let me know in their text that the clinic will be closed on those days. What the heck?!? You cancel my existing appointments to days that the clinic won’t even be open and ask me to call and reschedule??? I called back yesterday and of course it’s a general call center and I can barley understand the gentlemen on the other line. I ask him to cancel my appointments and I will call back when I’m ready to reschedule. Lo and behold, today I get a text an hour ago that they have scheduled me for 2 new dates plus a follow up that AGAIN don’t work for me and was I not contacted before they scheduled the appointments. Who does that? I also get a phone call and a voice mail today asking me to reschedule the Sunday dates that I had already canceled yesterday. Wait, what?!? I call once again and ask that all appointments they have scheduled for me be canceled and I’m pressured by the guy from the call center to reschedule right now. I’d rather have a root canal than work with this company. Absolutely the worst customer service. I asked him to send my medical records and to not call or text me again. We will see if that happens. I’m done with this inept company and will move on to a new doctor especially since the doctor I liked so much when it was VCA is no longer working there. I don’t blame him. Save yourself the time and irritation of working with USA Vein and work with a more professional company.

If I could give them a zero, I would. The worst medical practice I’ve ever dealt with. The staff in the Woodlands was not polite and can’t answer any of your questions. They don’t return your calls. Even when you’re there you can’t get a clear answer about treatment schedule or payment. They went through a transition from vein clinics of America to USA vein clinic. That happened right when I went for my consultation. Even so, it’s a bad set up and I would not recommend anybody go there. I wasted $400 on the ultrasound, but I can’t get a clear answer on how many treatments I need and what the total cost would be. Nor could I get a message to the doctor to ask another insurance question after speaking with several people, mostly who didn’t speak very good English. I think my first visit was in August, but I’ve stopped by there several times since then and called several times still with no answers. Do not go there!

I am not sure what started happening to this place. I began to go when it was Vein Clinics of America. I had been going there for some time now and the doctor seemed clueless as to whom I was every time I went. Repeatedly asked how my kids were and I always told him I had no kids! He never explained thoroughly why and what he was doing either. The best nurse I had there for the sclerotherapy treatment was Inga (Brookhaven, GA location), but then she left. Then things got worse when this company got bought out. Absolutely HORRIBLE! I had bought a package of 4 treatments for spider veins before this company got bought out but the customer service representatives continued to tell me I had to go back to the location where I got this package at but that they did not have a nurse. Then I called again and they told me they had a nurse now. I asked if I could go to another location and I was told no that it had to be the location where I had bought the package at. (I moved so had to drive over an hour), and when I get there they tell me there is no staff there! WHAT!? They had scheduled another patient who was there for the same reason. The girl in the front desk was clueless as to why they had scheduled us there. Every time I called they gave me a different story. I continued to call and ask to speak to a manager and even left an email in their site for a manager to contact me and they NEVER did. After MANY attempts of trying to get the last two treatments I had already paid for they sent me to another location. Every time I called the person told me something completely different. If you are thinking of going here let me give you a piece of advice....DO NOT WASTE YOUR TIME! Please go elsewhere.

The Worst Customer Service I’ve ever encountered. They ruined many of my weekends, they will keep calling you none stop, on 01/12/2023 they called me more than 6 times and texted me when I told them I do not want to confirm my Appointment and I will do it at my convenience via text, they have horrible customer service and I ended up canceling my Appointment because I cannot deal with them anymore, be aware of their billing department people have the the worst customer service, I had to block their number and I’m glad I did😊 I’m looking for another clinic because I can’t stand USA Vein Clinic Service.