USA Vein ClinicsReviews of usaveinclinics.com

USA Vein Clinics in Merrillville IN (USA VC) used to be Vein Clinics of America (VCA). When I arrived for my appt on 4/25/23 no one was at the front desk for at least 10 minutes. The nurse took me to the back and asked why I was there. I told her I had some scarring on my legs from the last ablation 8 months ago. I've never scarred before in the past 7 years of treatments. The nurse proceeded to ask me questions like "Who was your doctor?" "What procedure did you have?" "Did you have injections?" "When was your last ultrasound?" I told her to please check my chart. That's when I was told VCA had gone bankrupt, was taken over by USA VC, and all VCA patient records had disappeared! I was then asked if I'd like to start over with USA VC and take new ultrasounds so that the new doctor, Dr Tang, could treat me. I said yes. After a 2-hour process the nurse said all I seemed to need are some injections for spider veins. Then I met with Dr. Benjamin Tang. I was still in my paper shorts they provided and wearing my mask. Dr. Tang came in and left the door wide open, wearing no mask and sitting 6 inches from my face, while spewing spit droplets, he questioned me: "What medication did they inject you with?" "What are the names of the ablations that you had?" "What were the dates of your procedures?" I had no specific answers, I'm not a doctor! He told me to stand and turn around, I was on display so I reached to close the door at that point (he never thought to do that). He repeated multiple times that he had no records and this was no longer VCA. I asked "Where do we go from here?" He said "Nowhere". I asked about the injections needed and today's ultrasound. He said he could do nothing without knowing the meds injected and the types of ablations I had. I said "I've been here for 2 hours and you can't do anything?" He said "I've been here all day!" I complained that I'd be billed for this visit leading nowhere. He said "This is just a consultation". The nurse said "No, she had a full ultrasound so she'll be billed." I called the following day and requested my records, gave my fax # and was told it could take up to 30 days because a different department handles records. My new doctor (Dr. Karamichos, Region Vein PC in Munster IN, who formerly treated me at VCA) needs these records so that I don't have to go through ANOTHER ultrasound. I have filed a complaint and a review with the BBB and I hope they can help me get my records sooner. I have no complaints against the nurses there- only Dr. Tang. He's rude, insensitive, unprofessional, unsanitary and unknowledgeable. I cannot believe he is a real doctor. He should NOT have contact with human beings.

Would like to give a 0 star review. Went to North Canton, Ohio office. Doctor and staff very unprofessional, billing department is appalling. Never going there again

Worst Medical Practice Ever Learned a valuable lesson to check ALL reviews and not just the company web site. USAVeinCLINICS is the most unprofessional medical practice I have ever encountered. They change appointments without notice and NEVER keep scheduled appointments. I started treatment at the Bethpage, NY location Wednesday, February 1, with Dr. Maleson and scheduled more visits for Wednesdays going forward. Without notice my appointments were changed to Mondays as the clinic was no longer open Tuesdays, Wednesdays, or Thursdays. Not much of a choice of availability. February 27 I waited an hour & a half to see Dr. Maleson, but was told he was in surgery and I would have to see a different doctor. Monday, April 3, I had a 3:33pm appointment and by 5:05pm I was still sitting in the full waiting room. That's when I decided to cancel ALL appointments and look for treatment elsewhere. I requested all my treatment records, and tests results, but the staff was unable to provide that at that time. However, Friday, April 7, I returned to the office and was able to obtain my records. I will say the staff do their best to help & care for patients but they are not in control of scheduling. The corporate headquarters in Chicago has no idea how much time should be allotted to each patient ( nor do they care) and is only interested in the bottom line. It is painfully apparent that they have not adequately staffed their clinics, and have complete disregard for patient’s time and comfort. No one should sit hours in a waiting room when they have a scheduled appointment. Don’t waste your time with this company.

Dr. Todd Greer is good but the billing department & preauthorization practices are TERIBBLE! One hand does not know what the other is doing.

They are thief, they charge my credit card for a no show appointment that I CANCELED ahead of time because my insurance wouldn't cover the treatment. Don't get involve with this company, too many reports of fraud on BBB. Be aware.

Very unprofessional office as well as doctor. I had to request that they sterilize my leg prior to the procedure as they didn’t on first one. Then they charged my credit card without permission for amounts already paid by my insurance and now after 4 months and them admitting they owe me, they refuse to give me a refund. I cancelled all remaining appointments and will find another provider that will give me better care and service.

Financial agreement that they make you sign on the beginning you're f***** they will take $250 if you cancel one appointment! If you want to be a sick tired exhausted dealing with b******* This is the place.

Unbelievable!!! You make an appointment through the call center… you go to the appointment and there is no one at the desk when you walk in. So I sat and waited and then an older couple walked in and asked is there was anyone around. Apparently they were booked the same time as me. Since no one had acknowledged us, that didn’t seem to matter. I decided to start hollering to the back with all its closed doors. Finally someone appeared and said they would be right there. She said she was the only one there and couldn’t manage the front desk and do her job. Whatever she was doing was unknown at the time since there were no patients there at that time. About 1/2 hour later, she came out and checked us in. The older couple had left a sick dog in the car and even though I was there first, I volunteered to have them go first. I went to the grocery store and came back and hour later as instructed. They were still not finished their appointment. After about another 1/2 hour, I was finally seen. I had my main procedure done and then had some scelertherapy done on my left left leg and foot. He was working near the ankle and his needle hit a nerve that went all the way to my big toe. I jumped and be said “ hit a nerve, did I? I figured okay it wasn’t that big of a deal but two months later, I have numbing and shock like pain in my toe and foot. Now, on to my follow up appointment. I had changed the time of my follow up appointment with the call center to later that day. When I arrived, the doc was sitting at the front desk and indicated how lucky I was because he was about ready to leave. In other words, he never got the message about the change in my appointment. Okay, second follow up appointment…. I arrived about 15 minutes before my 10am appointment and the door was locked. I called the call center and told them no one was there and the door was locked. Once again, there was another patient scheduled at the same time as me waiting in the parking lot. Finally, the doctors assistant arrived at 10:20. The other person walked in about 1 minutes before me and she started taking his info. Not a word was mentioned, no excuse for lateness and not even a hello, or I’ll be right with you. She took him back and I waited another 1/2 hour and another person walked in and wanted to know if there was anyone there. I explained my situation and frustration and she started to yell to the back to get someone’s attention. The assistant said she would be right out. After about another 1/2 hour, I took a piece of paper off the desk and wrote that I was leaving and would not be back. I called the call center and said that I left and explained why and they suggested that I reschedule. I said I would not do that until I spoke with a supervisor. Still waiting for that call. If my foot does not remedy itself in another month, I plan to bring suit against this organization and/or the doctor that treated me.