USA Service Dogs Reviews | Read Customer Reviews of usaservicedogs.org

USA Service Dogs Reviews | Read Customer Reviews of usaservicedogs.org

USA Service Dogs reviews

Showing 35 reviews with 1 star · Clear filters

Branmuffin
Jan 24, 2021
Wish I could give no stars
Wish I could give no stars; this company accepted my money and didn’t register my esa dog in their database. Total scam.
Response from USA Service DogsJan 24, 2021
Hi there, If you had any issues regarding your dog's registration, please accept our sincere apologies. We have a very friendly team of customer support reps who go out of their way to try and help our clients with any issues they may have. Kindly provide us with the order number or the registration ID number so we can fix any issues with your dog's registration. You may reach us at 888-656-DOGS (3647) or by email at [email protected], Thank you.
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Vicki G.
Jan 15, 2021
I have not received my package for my…dog Andi
I have not received my package for my dog Andi.
Response from USA Service DogsJan 15, 2021
Hi Vicki, We are sorry for any delays with your package. We would be more than happy to check the status of your delivery if you could contact us with the order number or the dog's registration ID number at 888-656-DOGS (3647), by email at [email protected], or through chat with one of our live representatives by clicking on the help button on the bottom right side of the website. Thank you.
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Elizabeth Tate P.
Dec 7, 2020
The strap that goes under the forarm…
The strap that goes under the forarm pits on the vest was too small. I have to modify it with velcro and elastic band.
Response from USA Service DogsDec 7, 2020
Hi, We apologize for any issues with the vest not being a good fit for your dog. If you ordered an item that does not fit your dog correctly, such as a vest or collar, we ask that you contact us within 14 days of receiving your product to process a free exchange. We’re happy to send out the correct size to you, we just ask that you return the incorrect sized item(s) by mail to our office. There will be no shipping or return fee charged by us within 14 days. We may charge a restocking fee to process exchanges after 14 days. When returning a vest, please make sure to return the vest patches as well or you may incur an additional charge. Kindly contact us at 888-656-DOGS (3647), by email at [email protected], or through chat with one of our live representatives by clicking on the help button on the bottom right side of the website with your order number or registration ID number so we can process an exchange. Thank you.
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