USA Service DogsUSA Service Dogs assists thousands of people around the country with bringing their service dogs and emotional support animals with them in public, whether their disabilities are readily apparent or not. Putting your service dog in "uniform" with a vest and ID card goes a long way towards eliminating the hassle commonly encountered by those with service dogs.
USA Service Dogs (usaservicedogs.org) has 1,723 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Myranda H.
It was extremely easy to order the letters, but took a lot longer than expected dealing with the therapist.
Response from USA Service DogsJul 27, 2021
Hi Myranda, We apologize for any delays with your consultation as it seems we are missing a phone number where the therapist can reach you at. Kindly email the best callback number to [email protected] or let us know by calling us at 888-656-DOGS (3647). Thank you and we look forward to hearing back from you.
C. C.
I paid $60.00 for a digital document and a lightweight ID tag. I inquired why a service dog tag would come on on a lightweight ball chain vs an S- link to use with her harness but did not receive any response. Can not leave a favorable response.
Response from USA Service DogsJul 2, 2021
Hi C. Crews, We can assure you, we make it a point to get back to all correspondence by phone and email. We are switching to a different supplier due to some complaints about the old dog tag but if you prefer the old one (lightweight metal dog tag), please call us with your order number or registration ID number at 888-656-DOGS (3647) or email us at [email protected] and we will be more than happy to switch that for you. Thank you.
G. S.
I received my order and it was as described. But red jacket is too small for my dog. I have tried to contact the vendor by phone twice and have emailed several times about exchanging our "extra small" jacket for a "small", but have received NO response from the vendor. We would like to expedite a change. With provided credentials and leash, our dog now easily accesses facilities otherwise barred to pets, so this is working. Can we work an exchange of the jacket, PLEASE ??! G. Steele
Response from USA Service DogsJul 2, 2021
Hi G. STEELE, We are sorry to hear that the vest you requested was not a good fit for your dog. We can assure you, we make it a point to get back to all correspondence by phone and email. Kindly contact us with the order number or registration number and we will be more than happy to process an exchange. Please be sure you are calling 888-656-DOGS (3647) or sending an email to [email protected]. Thank you and we look forward to hearing from you.
Corina R.
My items were delivered just fine, but the customer service is absolutely horrible. It would take a week sometimes more for someone to get back to me. There is no direct phone number to speak with someone which I do not like.
Response from USA Service DogsJun 27, 2021
Hi Corina, We are sorry to hear that you are not fully satisfied with the registration services but our phone number and email address is just at the top right side of the website occupying more than half of the top to make sure that you can easily reach us if you need any assistance. You will also find a chat button on the bottom right side which also allows you to chat with one of our live chat supports for assistance. If you may require any help regarding your dog's registration, you may reach us at 888-656-DOGS (3647), by email at [email protected], or through chat with one of our live representatives by clicking on the help button on the bottom right side of the website. Please be sure to have your order number or the dog's registration ID so that we may better assist you. Thank you.
Stephany
Great service although I expected the therapy session since I payed for it not just an email.
Response from USA Service DogsJun 23, 2021
Hi Stephany, We apologize for any issues with therapy session. All of our licensed therapist normally conducts phone consultation with exception if the client wants everything done by Email, Skype, Face time, or in times when the letter is urgent and both parties are not able to agree on a convenient time for both. We have raised the issue with our Accounts Manager and gave the therapist assigned to you feedback to make sure something like this would not happen again. We would also like to extend a 20% off discount for the consultation and letter for any inconvenience. Kindly contact us at 888-656-DOGS (3647) or email us at [email protected] with the order number or registration ID number and reference this email so we can manually rebate that back on your card. Thank you and we look forward to hearing from you.
JLP
My experience was generally good, except that I paid for expedited shipping but didn't receive the package in the time frame I paid for. I have contacted USASD multiple times about this and they just won't respond to my email.
Response from USA Service DogsJun 14, 2021
Hi JLP, We are sorry to hear about delays with your shipment as we do not have control over the package once it leaves our office. Kindly contact us at 888-656-DOGS (3647) or email us at [email protected] with the order number or registration ID number and refer to this email and we will be more than happy to refund the cost of the expedited shipping back to your card. Thank you.
DPF
I have not received my emotional support housing letter. I did my appointment and told I’d get it and never received anything.
Response from USA Service DogsMay 21, 2021
Hi DPF, We apologize if you did not receive the housing letter. Kindly contact us at 888-656-DOGS (3647) with you're order number or registration number so we can check your order and see as to having that letter re sent. Thank you.
Kathi
Package took about a week and was missing vest but good items in it otherwise. Does the job to present your dog properly.
Response from USA Service DogsMay 18, 2021
Hi Kathi, We apologize for any inconvenience and hope you received the second one we mailed out. If you need further assistance, please let us know. You may reach us at 888-656-DOGS (3647), by email at [email protected], or through chat with one of our live representatives by clicking on the help button on the bottom right side of the website. Thank you.
