USA Service DogsReviews of usaservicedogs.org

Response from USA Service DogsApr 19, 2021

Hi Joy, We are sorry to hear that you have not received your order and we hope that you are now doing well coming out from the hospital. So that we may better assist you, kindly contact us at 888-656-DOGS (3647 ), by email at [email protected], or through chat with one of our live representatives by clicking on the help button on the bottom right side of the website with the order number or registration ID number of your dog so we can address any issues with your dog's registration.Thank you.

Response from USA Service DogsMar 1, 2021

Hi Reggie, We are sorry to hear that you did not receive the registration kit. To better assist you , kindly contact us at 888-656-DOGS (3647) between the hours of 9am - 8pm EST Monday - Friday and 9am - 6pm EST on weekends with the order number or the dog's registration ID and refer to this email so we can address the issue. Thank you and we look forward to hearing from you.

Response from USA Service DogsFeb 24, 2021

Hi Natalie, We are sorry to hear that you did not receive the registration kit. To better assist you , kindly contact us at 888-656-DOGS (3647) between the hours of 9am - 8pm EST Monday - Friday and 9am - 6pm EST on weekends with the order number or the dog's registration ID and refer to this email so we can address the issue. Thank you and we look forward to hearing from you.

Response from USA Service DogsFeb 13, 2021

Hi, We are sorry to hear that you are not satisfied with the registration services. We can assure you that we present all the information relevant to your dogs registration both online and over the phone backed up with our 14-Day Money-Back Guarantee. If you’re are not satisfied with your order let us know and we’ll do our best to resolve your issue. If we can’t resolve your issue, please let us know within 14 days of receiving your items and a full refund will be processed. Please ship all items in your order back to our office. We can’t process a refund until all items have been returned. We do accept partial refunds. Please contact our support team if you wish to return a portion of your order. You may reach us at 888-656-DOGS (3647), by email at [email protected], or through chat with one of our live representatives by clicking on the help button on the bottom right side of the website. Please have your order number or registration number available when contacting us. Thank you.

Response from USA Service DogsFeb 12, 2021

Hi, We are sorry to hear about the condition of the items when you received them. We can assure you that the items are in good condition when it left our office. We will be more than happy to replace the certificate and card that may have gotten wet resulting to the issue with how the card looks like. Kindly contact us at 888-656-DOGS (3647) with the order number or registration ID number so we can process those immediately. Thank you and we look forward to hearing from you.

Response from USA Service DogsFeb 11, 2021

Hi Bethani , We are sorry to hear that you did not receive the registration kit. To better assist you , kindly contact us at 888-656-DOGS (3647) between the hours of 9am - 8pm EST Monday - Friday and 9am - 6pm EST on weekends with the order number or the dog's registration ID and refer to this email so we can address the issue. Thank you and we look forward to hearing from you.

Response from USA Service DogsFeb 5, 2021

Hi Lynne, We apologize for any issues with your dog's registration but the vest comes with patches that shows it's designation in a separate plastic in the package. If you did not receive the patches for the vest, we will be more than happy to mail out another set of patches or if you prefer a refund instead, we can also take care of that for you . Kindly contact us at 888-656-DOGS (3647) with your order number or the dog's registration ID number and look for Ben. Thank you and we look forward to hearing from you.

Response from USA Service DogsFeb 5, 2021

Hi Andrea, We apologize for any issues with your dog's registration as we process all orders as we receive them. We have tried reaching out to the number you left on the registration but it seems you are not available so we left you a voicemail. Kindly contact us at 888-656-DOGS (3647)), by email at [email protected], or through chat with one of our live representatives by clicking on the help button on the bottom right side of the website so we can make the necessary corrections for your dog's registration. Thank you and we look forward to hearing from you.