USA Service DogsUSA Service Dogs assists thousands of people around the country with bringing their service dogs and emotional support animals with them in public, whether their disabilities are readily apparent or not. Putting your service dog in "uniform" with a vest and ID card goes a long way towards eliminating the hassle commonly encountered by those with service dogs.
USA Service Dogs (usaservicedogs.org) has 1,723 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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JoAnn S.
My last name was.spelled.incorrectly on everything it was Featherstonel should have been Featherstone. Other than that all.was. good.
Response from USA Service DogsJan 3, 2022
Hi JoAnn, We would like to follow up if you have received the new cards and certificate we re processed and mailed out to you. Thank you in advance for your response.
Valerie B.
We initially received our vest with no patches, the wrong lead and someone else’s ID card and certificate. When I called in, the service rep said he would have it corrected and quickly sent out to me. We then received the correct lead, certificate and cards but, still no patches. Called in again and finally received the patches for the vest. It shouldn’t be this difficult to receive a correct order. Also, I received someone else’s information (which I’m sure they wouldn’t appreciate) and I wonder who received my information which, I don’t appreciate. Eventually, our order was correct and the customer service representative was pleasant and apologetic throughout the whole process
Response from USA Service DogsNov 9, 2021
Once again, we would like to apologize for any difficulties with your order. We are glad that everything was fixed and rest assured that your information is safe as we have already reached out to the other person an explained and corrected the situation. Please accept a 10% rebate manually refunded back to your card for any inconvenience. If you need any further assistance, you can reach us at 888-656-DOGS(3647) or by email through [email protected]. You may also visit the website and tap or click the help icon in the bottom right of the screen to get someone through chat. Thank you.
Jessie F.
I purchased a pet carrier with wheels, for airline travel. It turned out to be too big, for under the seat. There was no postage paid return. The postage on it was over half of what I paid for the carrier. I decided to keep it, for the net cost of the return. I will probably give it away.
Response from USA Service DogsNov 4, 2021
Hi Jesseie, We are sorry to hear that your order did not work out with the Airlines. Please contact us at 888-656-DOGS (3647) with your order number and we will be more than happy to provide you with partial refund for the pet carrier for 50%. We look forward hearing from you.
Angelina O.
I ordered the kit that came with the harness and the certificate and I added on a leash and I received two harnesses and a leash and didn’t receive the certificate
Response from USA Service DogsOct 19, 2021
Hi Angelina, We apologize but the order we received from you is composed of 1 X-Small Emotional Support Animal, 1 Small Service Dog Vest, and 1 Small Service Dog Leash. We have just resent your order confirmation email detailng your order. We would normally reach out and call but there was no phone number on the order you placed. Please contact us at 888-656-DOGS (3647) so we can fix any issues with your order. Thank you.
Holly Jean C.
I received everything and it all arrived on a timely manner and the doctor was terrific and I love the service the only thing I do not like about the package is the harness is not very sturdy and it’s more like a jacket fir my dog then a harness but all in all I had I great experience and would recommend this to everyone! Very satisfied Holly & Gunner
Response from USA Service DogsOct 15, 2021
Hi Holly, We are sorry to hear that the vest was not to your satisfaction. Please accept a 50% dicount on the price of the vest which is $16 that has been manually rebated back to your card for not meeting your expectations with it. If you need any further assistance, you can reach us at 888-656-DOGS(3647) or by email through [email protected]. You may also visit the website and tap or click the help icon in the bottom right of the screen to get someone through chat. Thank you.
jenna B.
I ordered the service dog "kit" on 8/16/21. it is now 10/1/21 and i still have not received my order. I had no trouble placing the order. the website was very easy to navigate my only issue is with receiving said order.
Response from USA Service DogsOct 1, 2021
Hi Jenna, According to USPS under USPS tracking number 9400111108435833844928, your order was delivered on August 21, 2021 at 1:11 pm to the address you have indicated on your order which is 8304 Wolf Ln #9 Del Valle, TX 78617. Kindly contact you're local post office and provide them with the tracking number as your order may just be there sitting and waiting to be claimed. If it is not with the post office, kindly contact us at 888-656-DOGS (3647) and we will be more thna happy to mail out another kit although we will be needing a more guaranteed address. Thank you and we look forward t hearing from you.
Michelle
I wish I had known the training required to become a service dog before I purchased this. I see now my dog is more of a support / comfort dog which this does not apply to. I guess this is my fault for not researching first.
Response from USA Service DogsSep 8, 2021
Hi Michelle, We are sorry to hear that this did not apply to you. We do offer a 14-Day Money-Back Guarantee. If you’re are not satisfied with your order let us know and we’ll do our best to resolve your issue. If we can’t resolve your issue, please let us know within 14 days of receiving your items and a full refund will be processed. Please ship all items in your order back to our office. We can’t process a refund until all items have been returned. We do accept partial refunds. Please contact our support team if you wish to return a portion of your order. Simply let us know by calling us at 888-656-DOGS (3647) with your order number or the registration ID number of your dog. You may also each us by email through [email protected]. You may also visit the website and tap or click the help icon in the bottom right of the screen to get someone through chat. Thank you and we look forward to hearing from you.
SUSAN S.
I received everything that I ordered. The only problem is the red vest hook to close is faulty. I have repeatedly asked what I should proceed with the return or new vest and have been ignored.
Response from USA Service DogsSep 6, 2021
Hi Susan, We are sorry to hear about issues with the vest. We will mail out a replacement as quickly as possible. If you need further assistance, you may reach us at 888-656-DOGS (3647), by email at [email protected], or through chat with one of our live representatives by clicking on the help button on the bottom right side of the website. Thank you.
