USA Service DogsUSA Service Dogs assists thousands of people around the country with bringing their service dogs and emotional support animals with them in public, whether their disabilities are readily apparent or not. Putting your service dog in "uniform" with a vest and ID card goes a long way towards eliminating the hassle commonly encountered by those with service dogs.
USA Service Dogs (usaservicedogs.org) has 1,723 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Robin J.
I was completely satisfied wit the emotional support registry I did thru your website. The amount of time it took for my kit to arrive was above satisfactory. I am happy wit the quality of the i.d. badge for my dog King wit his picture. And the rest of the paperwork which came really helps if I run into a situation where they are trying to deny me and King access.
April D.
It all arrived on time. The vest was to small but that was my fault. Will try to order another soon.
Response from USA Service DogsNov 25, 2020
Hi April, We are sorry to hear that the vest was not a perfect fit for your dog. If you ordered an item that does not fit your dog correctly, such as a vest or collar, we ask that you contact us within 14 days of receiving your product to process a free exchange. We’re happy to send out the correct size to you, we just ask that you return the incorrect sized item(s) by mail to our office. There will be no shipping or return fee charged by us within 14 days. We may charge a restocking fee to process exchanges after 14 days. When returning a vest, please make sure to return the vest patches as well or you may incur an additional charge. Kindly let us know the exact size you need along with your order number or registration ID number by contacting us at 888-656-DOGS (3647), by email at [email protected], or through chat with one of our live representatives by clicking on the help button on the bottom right side of the website. For sizing reference, you may visit the online vest sizing chart https://usaservicedogs.org/vest-sizing-chart . Thank you and we look forward to hearing from you.
Lawrence
I like how easy it was to get an ESA letter, although I was tricked into buying a service dog registry entry, which is totally useless. Edit: USA Service Dog promptly contacted me after I wrote this review. They were happy to refund me the registry entry money. Changing my review from 3 stars to 5.
Response from USA Service DogsNov 24, 2020
Hi Lawrence, We apologize and we can assure you that we are in no way tricking individuals registering their dogs or securing an ESA letter from our service. Our registrations are recognized in all 50 states. If you'd like to have your dog's registration cancelled and refunded, please contact us at 888-656-DOGS (3647) with the registration ID number and we will be more than happy to assist you in cancelling your dog's registration and getting refunded back the cost of back to you. You may also email us and send it to [email protected] and refer to this email. Thank you.
Ralph E.
Very fast and informative
Angel W.
Order online made my dog a emotional service animal and we are going on a trip out of state is it okay for her to go to a hotel that does not allowed animals? I got her id and paper I just don’t want to travel so far and she won’t be allowed and have to find a hotel last min.
Colleen D.
Second time ordering from this fantastic organization. Received my package faster than expected and as usual no problems anymore taking my emotional support dog with me. When the vest was a little too big they quickly exchanged it for me without having to wait for me to send the old one back to them - excellent support. Looking forward to continue using USA service dogs! Thanks
SantiGo
It was one of the best experience so far. Ordered and received what i wanted exactly.
Sharon H.
Yes they doing great work
