USA Service DogsReviews of usaservicedogs.org

Response from USA Service DogsApr 20, 2021

Hi Megan, Sorry to hear that you're having issues with your apartment. According to the Fair Housing Act, valid emotional support animals are not considered pets and thus are exempt from standard pet policies like extra pet fees or weight and size restrictions, or a no pets policy. You may only need a letter from a therapist to show your landlord in addition to the registration papers. If your landlord insist, you may contact and file a grievance with the Housing Authority (HUD) through the number found on the back of the card (800-225-5342). Thank you.

Response from USA Service DogsMar 29, 2021

Hi Louis, We are sorry to hear that the vest was not a perfect fit for Lily . We will mail out an extra small as quickly as possible and while waiting for the replacement, kindly send the other one back on the address listed on the receipt or as indicated below: USA Servicedogs Attn ( 10491826 ) 2 Heitz Place Suite 207 Hicksville, NY 11801 Should you need further assistance, you may reach us at 888-656-DOGS (3647), by email at [email protected], or through chat with one of our live representatives by clicking on the help button on the bottom right side of the website. Thank you.