UsapartsonlineReviews of usapartsonline.com

If I could give a -5 stars I would. Absolutely the worst customer service I’ve received in my entire lifetime. The narcissist that answers the phone is absolutely the worst human I’ve dealt with on the planet. I don’t know how they run a business at all but then again now I know. They are LIARS, SCAMMERS, THIEVES, & will continue to gaslight you until you just give up. If you never want your part and if you want your money stolen and if you want to be berated, belittled and made to feel like you did something wrong then this is the place for you. Otherwise NEVER NEVER NEVER BUY from this horrific company. They are committing fraud I believe 1000%. I should’ve read the reviews before buying a part from them. Now I’m with the hundreds of reviews who got the same deal I did. DONT DO IT!!!!

I bought a motor from them and my mechanic friend made a mistake cause the truck was a split year and the motor won't work. So I contacted them about swapping it out for the right one and the would not work with me at all. They expected me to take a $1000 loss on $1800 when I still was try to get the right motor from them. The guy nick I talk with seemed like he wanted to help but management wouldn't allow it they don't care about the customers. So now stuck with an $1800 paper weight or lose $1000 then buy another motor

Purchased a part with a 5yr warranty. They made it difficult by asking for receipt for install, when their site says nothing about having a shop install it, then they wanted an ASE Certified mechanic to confirm part was bad, so I did that. After a month I have no resolution and when I called, I got smartass attitude and when I said I don't need a smartass attitude and asked for someone without an attitude he told me to F*&% Off and hung up. I've now sent an email and my next step will be to contest the charge with my credit card company and ultimately I will proceed to court just to prove a point. I suggest you call B&R rather than them, since USA PARTS ONLINE sources directly from B&R and you'll save 70% of the cost.

Tried ordering a part from KIApartsonline twice. Twice it automatically cancelled the order, the first time 12 minutes after I ordered and the 2nd and hour and a half afterwards. There was no explanation. I called and the service department says their software kicks people out automatically and there's nothing they can do about it. They apparently don't want business or don't stock the parts they advertise.

I purchased a transmission from them, of which that process was easy. They advertise a 5 year warranty, and after 1 year the transmission started falling apart. I sent it pictures from the mechanic showing pieces of metal that had fallen off. They made it seem like an easy process, but after 3 weeks and still no approvals they are no longer taking my phone calls. I provided everything as requested (pictures + original invoice from shop). When I asked to escalate my issue to a manager, I was told "cool" and hung up on. Nobody will answer the phone now. I do NOT recommend purchasing from this company. Pay the higher cost and let your mechanic that you know & trust to place the order with their trusted suppliers.

Had a motor on hold, purchased it on the website, then received an email stating it was no longer in stock. Same engine and part # was ironically still listed on the website but $900 more, also when I called 3 different times to verify it was still in stock I was told 3 different mileages. Very shady business practices, I called again and was told there’s nothing they can do, the prices are the prices. All they did was raise the price because they knew they could get more money. They really should stand behind their prices, especially when a part is already on hold.

Purchased a used engine and the timing guides were broken they tried telling me it was damaged during shipping after numerous calls back they agreed to send another one and it was broken as well. Spend your hard earned cash somewhere else these people are crooks.

Seeking a difficult-to-find appliance part, I was thrilled to find it on the USA-parts-online.com, vendor’s site. Before purchasing the part, I tried calling multiple days/times during business hours from end of November & into December 2024. The Customer Service phone number on the website rang & rang before the recoding clicked in: The Google phone number you have reached…. I advise avoiding ordering from this vendor before speaking directly with vendor by phone & be assured of the return policy.