American AirlinesReviews of usairways.com

Got delayed by 19 hours waiting on a flight from NYC to Chicago, got no composition other than a $50 travel voucher which expires in 12 months, no use to us, or an apology.

Waited 4 hours and still did not get thru customer service. My baggage delayed and they are still searching for 6 days now!!!

Any company that refuses refunds during a global pandemic should be sued

Me and my wife are set to fly out to london from chicago for our honeymoon. We booked on seperate occasions and somehow my wife booked to fly out a day earlier and return a day earlier. You would think this is an easy problem to fix... THINK AGAIN!. We phoned them a few days after we booked our flights in order to change her flight over. The man said it would cost her an additional $1500 to change the tickets by 1 day. I do not understand the logic of this. I can go online and buy new tickets for $1200 off of the actual website. My wife got off of the phone in tears. We thought to ourselves, maybe we should just accept defeat and fly out on different days. 2 days later I decided to call them my self. Maybe my wife mis-heard them I thought to my self. I call them back and and talk to a new gentlemen. Explained our situation to him once again. He was polite but once again said "to change the flights it will coast you an additional $1500". I then asked to speak to a manager... 10 minutes later, Michelle from the pheonix location is transfered through to me. For the third time i explain my situation. I can hear it in her voice from the moment she first spoke that she had no interest in helping me in any way, shape or form. She then explained that when she types in these new flights in her system, the new tickets (inbound-outbound) are showing up at $2400. I explained that the first tickets i see on the website which i had infront of me states that they are $1200. She then stated rudely, well then get those tickets. I would expect and accept a flight change fee, but to have to pay an additional $1500 is absolutely rediculous. I then asked her if i could speak to a manager yet again, seeing as she was a supervisor and she told me that there was nobody else available to deal with this issue. I said, so your telling me it's mid day on a friday and theres no managers on site at US airways. She said, "yes there is nobody else available to deal with your issue". I am mentally exausted with this situation. Hopefully this review can save someone else money & time.

Vol Paris - New York avec correspondance à Philadelphie. Correspondance annulée sans aucune information des passagers, puis obligation de passer une nuit à l'escale, file d'attente interminable au comptoir pour tenter d'obtenir des explications, personnel particulièrement désagréable. Par ailleurs service à bord inexistant et nourriture très mauvaise et insuffisante.

Service poor in flight and on the ground. Delays and disruptions both ways. In flight service - one drink over 6 hours! Food very poor. Would never use them again. Although aircraft breakdowns are an unavoidable nuisance we were checked onto United Flight the next day by US Airways to a different destination but bumped off that after queuing for check-in and had to check in again for US Aiways Flight to original destination. Daughter and baby waiting for 4 hours at CVG wondering where we were!