American AirlinesReviews of usairways.com

The flight was safe and on a clean aircraft, but overall service was disappointing. Delays were poorly communicated, customer service was unhelpful, and the seating was uncomfortable with no in-flight entertainment. The experience fell short of expectations, especially for a major airline.

Got delayed by 19 hours waiting on a flight from NYC to Chicago, got no composition other than a $50 travel voucher which expires in 12 months, no use to us, or an apology.

Waited 4 hours and still did not get thru customer service. My baggage delayed and they are still searching for 6 days now!!!

I used to always enjoy flying first class but American Airlines took first class to a very "classless level". On a 5 hour trip to Vegas they served woke sandwiches covered with in saranwrap, packages of snacks and let a train of coach customers use the bathroom. We fly coach now, bring our own snacks and use the concourse bathroom before take off.

Any company that refuses refunds during a global pandemic should be sued

I fly American Airlines 90% of the times I need to fly. Most of the flights are on time and they do what they can do accommodate their passengers. Of course the one and true thing that I care about is safety. It’s nice to have a snack a smile and a helpful hand, but taking off and landing safely is never forgotten about!

They have lots of movies and their food is ok. Not been delayed. They do emphasise a lot that you’ve booked the cheap option with them though. The rich and poor are clearly separated with them. Even by email. I like flying with them though.

My experience is very good with American Airlines, but service needs to be improved and made more customer-oriented.