USA BUILDERS DEPOTReviews of usabuildersdepot.com

This is the second time I have delivered completed files to people introduced themselves to be related with this company, only for them to withhold approval of the final milestone. The files were submitted eight weeks ago, and I have repeatedly requested that the milestone be reviewed and approved. Despite my follow-ups, the payment remains pending, and I have not received a satisfactory explanation or resolution. I completed the work and delivered the requested files as agreed. Waiting this long for approval and payment is unacceptable and has caused considerable frustration.

Samples were delivered promptly and were acceptable in quality, though not my preferred option among other suppliers I evaluated. The reason for the one-star rating is that the company emailed me offering a 10% discount in exchange for leaving a Trustpilot review. Incentivizing reviews calls into question the credibility of their ratings and undermines trust in the platform. I believe reviews should reflect genuine customer experiences without financial incentive.

I'm a builder in Alabama. Placed an order for a metal entry door in August with the understanding of 10-12 weeks for delivery due to special order. Still have not received the door. Contacted them every week with same response "It's due to arrive by the end of this week". Even confirmed by email as well. They have my money ($6K plus), no one in management or owners will talk to me or contact me. NEVER NEVER deal with them. Crooks.................... We're currently going through legal means to get refund.

Awful. Look around, multiple people with a similar situation. They take your money, virtually ghost you, send a broken/damaged/wrong item then fail to give a full refund. It is my stated intention to take them to court in a class action to recoup damages. HAPPY TO SPEAK WITH CO-COMPLAINTANTS.

BEWARE OF THIS “BUSINESS”! Tons of errors with our order, terrible communication and customer service. They sent us the wrong product TWICE IN A ROW! Their Customer Service Manager tried to blame us for their error and has twice claimed they sent a partial refund that never arrived. After they stopped replying to us we started leaving negative reviews and that Customer Service Manager suddenly got back in touch THREATENING MY FAMILY WITH A LAWSUIT! Hard to tell where their incompetence ends and their cruelty begins. Would gladly see them in court before ever doing business with them again.

Do not buy from this company. They shipped me the incorrect door two times. The third time, they shipped me a door that was bent, scratched, and covered in glue. After emailing and calling them ceaselessly for weeks, they agreed to a 50% refund and to pick up one of the incorrect doors. Then they completely stopped replying to emails and calls. That was weeks ago. They owe us $2,000.

Many pieces arrived broken,

Two attempted deliveries and both showed up damaged. When order was cancelled and refund requested it took a week for a response and the threat of a charge dispute before a response was received and refund processed.