Usa2meReviews of usa2me.com

Great service. Only 1 incident where I requested to foreward a package using DHL and specifically marked the option not to repackage the contents - there was sensitive material inside. They opened the package anyway. The TOS allows that, but they should not open unless repacking.

My experience with USA2Me was sometimes great, sometimes a struggle. The pros: they were pretty transparent about costs on the site and estimated shipping fees were always very, very close to actual fees which I appreciated. Customer service was generally friendly and quick to respond. They never gave me heat for holding mail for an extended period of time. The cons...its impossible to control your account from your profile. Want to remove a name from the mailbox? Contact them. Want to cancel service? Contact them. Sometimes packages were precariously packaged. More than once the boxes also included a few random pieces of "trash" like random coupons and things that weren't mine. My last package faced issues in customs (unfortunate) and they were not particularly pro active or communicative with me. I followed up often regarding the status of requesting the return of my package and had to instigate contact every time with regards to the matter. Unfortunately, I'm unsure what if any real action they took as my package was embargoed and labeled "abandoned" by the local customs office. It was never released or returned. I decided to seek a service that specializes on mail forwarding specifically to the country I live in to help avoid this situation, and ultimately to seek a service that gives me better user control from within a web portal.