Figured'Art USAFigured'Art USA stands at the forefront of the paint by numbers, diamond paintings, and DIY arts industry as the premier brand. With a commitment to creativity and innovation, we offer a wide range of artistic experiences for enthusiasts of all skill levels.
Figured'Art USA (usa.figuredart.com) has 153 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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jennie
Dean in customer service was amazing. I was short beads and he took care of it asap. Also he was very pleasant and nice.
Response from Figured'Art USAOct 28, 2024
Thank you for allowing us the opportunity to address your concerns. We are committed to providing excellent customer service and ensuring your satisfaction. We hope you continue to enjoy our products!
Susan G.
The Customer Service was excellent with our order. We missed the opportunity to order extra paint with our original order. Dean went out of his way to follow up so that once we received the painting, we could seek out the Lot # and get the exact extra paint palette we needed. Thanks!
Response from Figured'Art USAOct 28, 2024
At Figured’Art, we strive to deliver exceptional customer service. Thank you for recognizing the support I provided. We look forward to your continued patronage of our products!
Tona
The customer service is excellent. Most of all the diamond art is beautiful and such a diverse selection to choose from. I am on my 4th one and is so relaxing.
Response from Figured'Art USAOct 28, 2024
Thank you for your appreciation of our products! Our mission is to be the leading supplier of paint-by-numbers and diamond art kits in the market. We look forward to nurturing our continued relationship and your ongoing support of our products.
Sandy B.
Customer service is so quick and happy to respond to any questions or concerns. It took 4 times to get an order right (my fault one of those times), but they had to work overtime to correct the issue and they did. My thanks to the team there, and I will continue to recommend this company to all my painting friends.
Response from Figured'Art USAOct 28, 2024
We strive to deliver exceptional customer service. Thank you for recognizing the support I provided. We look forward to your continued patronage of our products!
Gretchen H.
Great customer service from Dean!
Response from Figured'Art USAOct 28, 2024
Thank you for your kind words! Our goal is to provide the best possible customer service, and we truly appreciate your support. We look forward to serving you again soon!
Diana G.
Responded very quickly to my request. Great customer service.
Response from Figured'Art USAOct 28, 2024
Thank you so much for your kind words! I'm really glad to hear that you had a positive experience. We always strive to provide the best service possible, and it means a lot to know that our efforts are appreciated. If you have any more questions or need assistance in the future, please don’t hesitate to reach out!
Angela L.
Excellent and timely customer service. My first time ordering. I successfully completed the Transfiguration paint by number. It didn’t take me 4 years to complete either. That’s how long it took to complete the original. I thoroughly enjoyed painting and learning about the artist and his painting. I will be ordering again😄
Mary P.
I have been purchasing paint by numbers from Figured'ArtUSA for about a year. When they offered custom paint kits, I sent in an order for a painting of my recently deceased husband. The paintings are beautiful, after sending one, each, to my sons, I ordered one for my daughter and a larger of the same photo for myself. When I received the paint kits, I noticed the pictures were different. I contacted Figured'Art and told them my experience. They sent out new paint kits that matched what I'd received previously very quickly. I am very pleased with the customer service of Figured'Art and the company ethic that will make something right for the customer. I will be buying all my paint kits from Figured'Art in the future and share my experience with my friends and family as well as recommend them to anyone who enjoys painting.
