Gina W.
Shipping takes a while
Shipping takes a while, but you get it in good condition and their support is very responsive. They have a nice variety too.

Figured'Art USA stands at the forefront of the paint by numbers, diamond paintings, and DIY arts industry as the premier brand. With a commitment to creativity and innovation, we offer a wide range of artistic experiences for enthusiasts of all skill levels.
Figured'Art USA (usa.figuredart.com) has 153 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Gina W.
Shipping takes a while, but you get it in good condition and their support is very responsive. They have a nice variety too.
Tim B.
I sent in a picture of my finished PBN and Figured'Art asked if they could use it. I have ordered many times from them and they always deliver a consistent product. I recommend Figured'Art to get you to the next level of your enjoyment and skill.
Sally S.
The paints provided in the kit do not match the colors in the included picture ("Ocean Galleon"). The vintage ship should be various shades of brown-as in the picture. Instead I received 6 pots of different shades of green, so now I would have a green ship. I will be happy to purchase the appropriate paint.
Josette D.
J’ai reçu ma commande en peu de temps, conforme à la demande . Les peintures sont belles et de bonne qualité. J’ai néanmoins dû racheter des pinceaux qui sont moyens ..... je n’ai pas terminé mon tableau mais tout me laisse à penser qu’il sera très reussi
Response from Figured'Art USADec 7, 2020
Bonjour Josette, merci pour votre commentaire ! Nous sommes contents de savoir que vous aimez la qualité de nos peintures pas numéros. Concernant les pinceaux inclus dans chaque kit, nous proposons aussi des lots de pinceaux premium et sachez que nous aurons prochainement des pinceaux de marque et de qualité supérieure disponibles dans chaque kit. Merci encore Josette pour votre confiance et pour vos remarques qui nous permettent d'améliorer nos produits.
Alaina
I honestly wanted to write a positive review that reflects the current situation we have in this country, my profession has been logistics and shipping for several years. I ordered my canvas back in March and I knew it would take a very long time for me to get this order due to the pandemic. I didn't freak out- I remained CALM. A lot of people do not understand the difficulties in regards to shipping products from other countries, especially China at this time. My order arrived today 08/11/2020. PATIENCE is a virtue. Thank you for my Delivery!
Response from Figured'Art USASep 22, 2020
Thank you so much Alaina. Indeed the global logistics was chaotic due to the pandemic. The logistics is back to normal now, our orders are delivered fast. Have a good day!
Natalie
Ordered 4/16, received in USA 7/31. The company seems legit, just very slow. It shipped ~12 weeks after ordering and took almost 3 weeks to arrive but it did!
Response from Figured'Art USASep 22, 2020
Dear Natalie, Thank you for your review. Indeed the logistics was slow when COVID hit. Now everything is back to normal, we deliver very fast. Have a good day!
Sameen
This is an update on my initial review with this this company. When COVID hit, like many companies they were unprepared for the increase in orders and obstacles with shipping and therefore my order arrived extremely late. Their customer service still always answered me in a timely manner, but I was very frustrated. After I received my delayed order, the company's owner emailed me personally to apologize for the inconvenience. I really appreciated that the company took the time to follow-up with me to let me know what led to the delay and worked to set things right. As for the actual product, I really enjoyed each of the paintings and the quality was great. Even though in the beginning I was very frustrated, I believe I will continue to order from this company as the quality and selection of the paintings are good and they are taking steps to improve their shipping process.
Response from Figured'Art USASep 22, 2020
Dear Sameen, thank you very much for your updated review! We are glad that you had a positive experience with us and you enjoyed our Paint by numbers. Our company's founder also reached out to you and offered you 2 PBN for free which were delivered to you 10 days later :). Indeed when COVID hit we had important logistics issues as most airlines could not allocate airplanes to ship products. We are glad that everything is back to normal. Have a good day and thank you again!