Figured'Art USAFigured'Art USA stands at the forefront of the paint by numbers, diamond paintings, and DIY arts industry as the premier brand. With a commitment to creativity and innovation, we offer a wide range of artistic experiences for enthusiasts of all skill levels.
Figured'Art USA (usa.figuredart.com) has 153 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Mali C.
Horrible customer service been waiting over a month still didn’t get it stay away from this company!!
Response from Figured'Art USAOct 28, 2024
Thank you for reaching out. Our customer service team has reviewed your order and confirmed that it was successfully delivered. We hope this clears up any concerns. If there's anything more we can assist you with, please don’t hesitate to contact us at [email protected].
marianwiltshireaol.com
I have been steady customer for quite a while now and had no problems. Recently however the quality of the paint has gotten quite poor. There is not enough pigment in the paint for good coverage. The paint has become more translucent and I have to go back over areas as much as 3 times to cover the numbers and lines. Because of this I have run out of paint several times and have not been able to finish the picture. Will probably not be ordering again
Response from Figured'Art USAMar 1, 2024
Hi Marian, First of all, allow me to apologize for the underwhelming experience you've recently had with our products. It's truly disappointing to see such a loyal customer of ours receive products that are not up to our standards. What I would love to do is take a closer look at how this happened and try our best to make things better. I went ahead and requested some information from you about your order, so if you can get back to us with more details, I'd love to take a closer look at your case. As you may know, Figured'Art is serving thousands of customers on daily basis, so sometimes slip-ups can happen, but what matters to us is that we investigate all of those slip-ups and try our best to correct them. Thanks for sharing your feedback with us and we're looking forward to making things right. ❤️ Wishing you all the best, Leo from Figured'Art
Dawn S.
They don't honor their advertised shipping policy. That was one of the factors I considered when I purchased from them. If there are zero shipping delays, I'll be lucky to get my order by Christmas. I will never purchase from them again.
Response from Figured'Art USAFeb 18, 2024
Hi Dawn, Thanks for sharing your experience with us. It's always very disappointing to hear that we've failed to deliver on our promises or provide a satisfying experience. Although considerable time has passed since your order with us, I would love to take a closer look into this and see how we can use this situation to improve and ensure it doesn't happen again. I've reached out to you privately requesting more information, so if you could provide that, I would be more than happy to dig deeper into this. Thanks for your cooperation on this one. 🙏🏼 Regards, Leo from Figured'Art
Noeli L.
I placed my order #11320333H April 13 and until now I haven’t received it and not heard anything from you.I did send an email but nobody answer me. Can you please send me some information about it. Thanks
Marietjie du P.
Order No #11322219H. I have received an email on 29 May 2023 stating that they require a copy of ID and Tax ID to proceed with shipment on 30 May 2023 the morning I send the documents via email and send it again now 7days have past without any response and my order is still not ship. How can I get my money back
Tony
I have not received my item yet. Seems like a rather long time. If I had know where this was coming from I would have chosen a different company. When I eventually get the item I will leave a second review. The wait is frustrating.
Stephanie S.
This company is selling counterfeit merchandise using images they don't have the right to be using. Because of this, the image quality is horrible. One painting (the zodiac) doesn't even have the names of the signs on it like the image. I compared to other real versions of the painting and saw the difference. I've been communicating about returning my order but they said it's only at my expense which is about $30 in shipping costs. I'm currently working with PayPal and my bank to get my money back for their fake products
Cheen Nicolas A.
Tracking says my package was delivered yesterday even though I just got the message literally a few hours ago that it was delivered. Sent a message a didn’t get any reply. They don’t have a number to call either.
