Selina G.
Nice service
Nice service. Brought a pillow which is nice .

OSIM North America is a leading wellness and lifestyle company dedicated to helping people live healthier, more balanced lives through innovative technology and design. As part of the globally recognized OSIM brand, we specialize in premium massage chairs, ergonomic solutions, and wellness products that combine advanced engineering with everyday comfort.Our mission is simple: to make wellness accessible, convenient, and effective for modern living. Whether at home or in the workplace, OSIM products are designed to relieve stress, improve circulation, and support overall well-being using intelligent features such as AI-driven massage programs, customizable settings, and user-focused design.At OSIM North America, we believe wellness isn’t a luxury—it’s a necessity. That’s why we are committed to delivering smart, accessible solutions that help people relax better, recover faster, and live well every day.
OSIM USA (us.osim.com) has 155 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Personal Care · Orlando, Florida
Excellent

Personal Care · Grants Pass, Oregon
Excellent

Personal Care · Great Neck, NY
Excellent

Personal Care · Costa Mesa, California
Excellent
Showing 102 reviews with 5 stars · Clear filters
Selina G.
Nice service. Brought a pillow which is nice .
Lisa C.
Wonderful experience tying out with udream line. Great customer service.
Response from OSIM USAJun 7, 2023
Thank you for your kind words! We're pleased to hear that you had a positive experience with our service and that you are satisfied with the pillow you purchased. Customer satisfaction is our top priority, and we're glad to know that we met your expectations. If you have any further questions or need assistance in the future, please feel free to reach out. Thank you for choosing our brand!
ANDREW
Employee knowledge was great. Very helpful. The technology in the equipment is amazing.
Response from OSIM USAJun 7, 2023
Thank you for sharing your great experience with us! We're thrilled to hear that our employees provided excellent knowledge and were helpful throughout your interaction. We take pride in our team's expertise and their ability to assist our customers effectively. We're also glad that you appreciate the amazing technology in our equipment. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing our brand and for your positive feedback!
Amy C.
The salesperson was really good at explaining all the features, benefits of the machine and details such as warranty coverage.
Response from OSIM USAJun 7, 2023
Thank you for your feedback! We're glad to hear that the salesperson did an excellent job explaining all the features, benefits, and warranty coverage of the machine. We believe in providing comprehensive information to our customers so that they can make informed decisions. If you have any further questions or need additional assistance, please feel free to reach out. We appreciate your support and hope you enjoy your purchase!
Elvi
Great product and service. Purchased the handheld massager and neck massager, the quality is very good, never have issue with the products and it's still powerful. Came back to buy the new handheld massager, very lightweight and easy to use
Response from OSIM USAJun 7, 2023
Thank you for your positive review! We're delighted to hear that you had a great experience with both our products and services. We're glad that the handheld massager and neck massager you purchased have provided you with excellent quality and durability, consistently delivering powerful performance. We appreciate your loyalty as a returning customer and are thrilled that you're satisfied with our new lightweight and user-friendly handheld massager. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing our brand!
Jane Kang 简.
Very good products, comfortable, effective, portable
Response from OSIM USAJun 7, 2023
Thank you for your feedback! We're thrilled to hear that you find our products to be very good. We strive to create comfortable and effective solutions that enhance your well-being. We're also glad that our products are portable, allowing you to enjoy their benefits wherever you go. If you have any further comments or suggestions, we'd love to hear them. Thank you for choosing our brand!
Rosa C.
Enter to the osim store at metrotown today and try out the Ujolly back and neck massage. I like the massage very much so that I purchase the product and enjoy the massage at home
Response from OSIM USAJun 7, 2023
Thank you for sharing your experience with the Ujolly back and neck massage machine! We're thrilled to hear that you visited our store at Metrotown and had the opportunity to try out the Ujolly. We're glad that you enjoyed the massage so much that you decided to purchase the product and now enjoy the massage at home. If you have any further questions or need assistance with your Ujolly, please don't hesitate to reach out. We appreciate your support and hope you continue to have a great experience with our product!
Kenneth N.
We bought a uDivine V Massage Chair from Charlotte at Del Amo shopping center a month ago because she was so nice. It turned out to be a great massage chair and we have been using everyday.
Response from OSIM USAJun 7, 2023
Thank you for your feedback! We're delighted to hear that you purchased the uDivine V Massage Chair from Charlotte at the Del Amo shopping center and that you're enjoying its benefits. We're glad that Charlotte provided excellent customer service and made your purchasing experience pleasant. It's wonderful to know that the uDivine V has become a great addition to your daily routine. If you have any questions or need further assistance, please feel free to reach out. Thank you for choosing our brand and for sharing your positive experience!